Front Desk Officer

Responsibilities

• Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner.

• Log all customer complaints and queries received into the department via fax, letter, e-mail, internal form and telephone.

• Effectively communicates with customers by composing accurate, prompt and effective replies to letters, faxes and phone calls.

• Progress all existing customer issues and update the status to management and customers regularly.

• Interface with other departments as necessary to insure customer complaints or service requests are being attended to in a timely manner.

• Follow up with customers to ensure satisfaction.

• Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements.

• Classify and then analyze complaints to identify reoccurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.

Requirements

• Candidate must possess at least a Higher Secondary, Diploma, in Business Studies/Administration/Management, Mass Communications or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Applicants must be willing to work in Kuala Lumpur
• Preferably Non-Executives specializing in Customer Service or equivalent