Front Desk Officer

About One Nadela Dental Group

One Nadela Dental Group is a growing multi-branch dental group specializing in cosmetic and aesthetic dentistry, combining advanced dental technology with high-quality, patient-centered care. Founded in 2017, we've grown across Metro Manila and Cebu, building our practice around clinical excellence, innovation, and a refined patient experience.

The Role

We're looking for a Front Desk Officer to help own the patient experience and front-of-house operations of our new Alabang clinic. You'll be one of the primary points of contact for our patients - from their first inquiry and appointment booking through check-in, treatment coordination, payment, and follow-up. Beyond reception, you'll help keep the clinic organized, responsive, and running smoothly throughout the day.

What You'll Do

• Manage the end-to-end patient front-desk experience, including check-in, check-out, appointment scheduling, confirmations, and follow-ups.

• Respond promptly and professionally to patient inquiries through phone, messaging platforms, and other clinic channels.

• Coordinate closely with dentists, Dental Assistants, and other clinic staff to maintain efficient patient flow.

• Maintain accurate patient information, appointments, treatment-related documentation, and other records in One Nadela Dental Group's clinic systems.

• Provide patients with accurate information on services, schedules, payments, and clinic policies, while appropriately escalating clinical questions.

• Proactively manage appointment confirmations and follow-ups to help minimize schedule gaps and no-shows.

• Process or coordinate patient billing and payments in accordance with clinic procedures.

• Resolve routine patient concerns independently and escalate issues requiring clinical or management intervention.

• Maintain an organized, professional, and patient-ready front desk and reception area.

• Support other administrative and operational requirements necessary for smooth clinic operations.

What We're Looking For

• At least 2 years of relevant experience in front desk operations, customer service, hospitality, sales, healthcare, or a related environment.

• Strong verbal and written communication skills.

• Excellent organization, attention to detail, and follow-through.

• Ability to independently manage front-office workflows and coordinate across a busy clinic team.

• Warm, polished, and service-oriented approach to patients.

• Comfortable using computers, messaging platforms, spreadsheets, and scheduling or business software.

• Ability to handle patient and business information with appropriate confidentiality.

• Able to remain composed and solutions-oriented in a fast-paced environment.

• Available to work onsite 6 days per week, including weekends and holidays as required by clinic operations.

Why Join One Nadela Dental Group?

• Be part of a growing dental group. Join an expanding multi-branch organization with opportunities to grow as the business scales.

• Work at the intersection of healthcare, hospitality, and technology. One Nadela Dental Group combines patient-centered service with modern dental technology and increasingly digital clinical workflows.

• Build in a high-standard environment. Our practice is anchored on clinical excellence, patient experience, innovation, and continuous improvement.

• Build beyond traditional reception work. Develop hands-on experience across patient experience, clinic operations, appointment management, and commercial workflows.

• Help launch a new clinic. Join the Alabang team from the beginning and help establish the service and operating standards of a new One Nadela Dental Group location.

Benefits & Perks

• Weekly meal allowance

• Monthly and quarterly performance-based incentives

• Employee dental discounts for regular employees and their immediate family members, subject to applicable company policy and approval

• Option to stay in company-sponsored staff housing, subject to availability and applicable company guidelines

• Company-sponsored birthday celebration

• Government-mandated benefits, including 13th-month pay, SSS, PhilHealth, and Pag-IBIG, in accordance with applicable law