Front Desk Officer

Company Description

Established in 2004, Times Consultant (Pvt.) Ltd. is Pakistan’s leading foreign education consultancy, representing 1,000+ international universities and operating with a team of 1,000+ professionals across 38 locations nationwide.

Role Description

• The Receptionist serves as the first point of contact for students, parents, visitors and callers and is responsible for creating a professional, welcoming and organized first impression of Times Consultant.
• The role combines front-desk management, client interaction, inquiry handling, basic CRM activity and routine administrative support.
• Roles & Responsibilities
• Greet and welcome students, parents, clients and other visitors professionally, understanding the purpose of each visit and directing them to the appropriate consultant or department.
• Answer incoming telephone calls professionally, transferring them to the relevant person or department, and ensure walk-in and telephone inquiries are attended to promptly.
• Assist walk-in clients in completing inquiry forms accurately.
• Enter new client inquiry information into CRM and update client information as required.
• Coordinate appointments, visitor flow and day-to-day client requirements with Education Consultants and other departments.
• Respond to routine client emails, messages and inquiries professionally.
• Perform basic administrative duties including filing and document organization.
• Maintain a clean, organized and welcoming reception and waiting area.
• Maintain professional behavior and presentation at the front desk at all times.

Requirements

• Bachelor's degree or relevant experience.
• Excellent verbal communication and interpersonal skills, with the ability to engage professionally with students, parents and visitors.
• Basic computer and MS Office skills.
• Good data-entry ability and attention to detail.
• Strong organizational and multitasking ability, with the capacity to work effectively in a busy client-facing environment.
• Positive, proactive and responsible attitude.
• Fresh graduates are encouraged to apply.

Pay: Rs50,000.00 - Rs60,000.00 per month

Education:

• Bachelor's (Required)

Work Location: In person