Front Desk Officer

Job summary

We are seeking a professional, friendly, and organized Front Desk Officer to serve as the first point of contact for visitors, clients, and customers. The successful candidate will manage reception activities, handle calls and enquiries, coordinate appointments, and provide administrative support to ensure a smooth and welcoming office environment.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Delta, Nigeria

Job descriptions & requirements

Responsibilities:

• Welcome and attend to clients, visitors, and guests professionally and courteously.
• Serve as the first point of contact and direct visitors to the appropriate staff or department.
• Answer, screen, and transfer incoming phone calls and take messages when necessary.
• Respond to general enquiries and provide accurate information to clients and visitors.
• Schedule and coordinate appointments, meetings, and visitor arrivals.
• Maintain accurate visitor, appointment, and reception records.
• Receive, sort, and distribute incoming mail, parcels, documents, and correspondence.
• Assist with printing, photocopying, scanning, filing, and other basic administrative tasks.
• Maintain a clean, organized, and professional reception area.
• Notify staff when clients or visitors arrive for scheduled appointments.
• Handle customer complaints and enquiries professionally and escalate issues when necessary.
• Assist with meeting-room preparation and general office coordination.
• Monitor office supplies and report shortages to the appropriate personnel.
• Maintain confidentiality when handling company and customer information.
• Provide general administrative support to staff when required.
• Perform other duties assigned by the supervisor or management.

Requirements:

• Minimum of SSCE in banking and finance or a related field.
• Proven years of experience in front desk, reception, customer service, or administrative roles.
• Excellent verbal and written communication skills.
• Professional, friendly, and customer-focused attitude.
• Good knowledge of Microsoft Office applications.
• Strong organizational and time-management skills.
• Good telephone etiquette and interpersonal skills.
• Ability to multitask and work effectively in a busy environment.
• Good attention to detail and record-keeping abilities.
• Ability to maintain confidentiality and professional conduct.
• Must be presentable, punctual, reliable, and well-organized.