Front Desk Officer

Job summary

We are looking for a customer-focused Front Desk Officer to manage guest check-ins, reservations, customer inquiries, and front desk operations while delivering excellent guest experiences.

Min Qualification: OND Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Welcome and attend to guests professionally.
• Manage guest check-in and check-out procedures.
• Handle phone calls, bookings, and customer inquiries.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping for room readiness.
• Resolve guest concerns and escalate issues when necessary.

Requirements:

• OND/HND qualification.
• Previous experience in customer service, hospitality, banking, or related roles is an advantage.
• Excellent communication and interpersonal skills.
• Basic computer knowledge and ability to learn booking systems.
• Ability to work shifts, weekends, and public holidays.

Location: Ijaiye/Ojokoro, Lagos.

Remuneration: NGN 90,000 – 120,000