FRONT DESK OFFICER

JOB SUMMARY

The Front Desk Officer will be responsible for managing the reception area, attending to visitors, handling incoming calls and enquiries, and providing general administrative support to ensure the smooth running of daily office activities.

The successful candidate must be professional, organised, courteous, and reliable, with the ability to communicate effectively and maintain a welcoming and orderly reception area throughout the workday.

KEY RESPONSIBILITIES1. Reception and Visitor Management

• Welcome visitors, clients, and guests professionally and direct them to the appropriate personnel.
• Maintain accurate visitor records, including names, organisations, purpose of visit, arrival times, and departure times.
• Notify relevant staff when their visitors arrive and ensure visitors are attended to promptly.
• Ensure visitors follow the organisation's visitor registration and access procedures.
• Prevent unauthorised or unsupervised access by visitors, contractors, and other external parties.
• Keep the reception area clean, organised, and presentable at all times.

2. Telephone and Communication Management

• Receive and respond to incoming telephone calls professionally.
• Direct calls to the appropriate departments or staff members.
• Take accurate messages when staff members are unavailable and ensure messages are delivered promptly.
• Respond to general enquiries and provide accurate information where appropriate.
• Receive and direct emails, correspondence, and other official communications to the relevant personnel.

3. Administrative Support

• Assist with photocopying, scanning, printing, filing, and other routine administrative tasks.
• Maintain accurate front-office records and ensure documents are properly organised.
• Support the preparation and handling of office correspondence as required.
• Use Microsoft Word, Excel, Outlook, and other relevant office tools to perform assigned duties.
• Assist with scheduling appointments and coordinating visitor meetings when necessary.

4. Office Supplies and Facilities Coordination

• Monitor the availability of stationery, reception materials, and other essential office supplies.
• Notify the appropriate personnel when supplies are running low and raise replenishment requests promptly.
• Report issues relating to office facilities, equipment, or the reception area to management.
• Ensure that the reception area and shared front-office spaces remain tidy and functional.

5. Security, Health, Safety, and Confidentiality

• Follow established visitor management, health, safety, environment, and security procedures.
• Ensure contractors and other external service providers follow the required sign-in and access procedures.
• Protect confidential company, employee, and client information.
• Handle documents, telephone conversations, and visitor information with discretion.
• Report unusual incidents, security concerns, or safety hazards to the appropriate personnel immediately.

6. Professional Conduct and Service Delivery

• Maintain a polite, approachable, and professional attitude when dealing with visitors and colleagues.
• Respond promptly to enquiries and escalate issues that require management's attention.
• Maintain punctuality and ensure the reception desk is adequately covered during working hours.
• Carry out other reasonable administrative and reception-related duties assigned by management.

REQUIREMENTS AND QUALIFICATIONS

• Minimum of an OND, HND, or Bachelor's Degree in any discipline.
• One to three years of experience in front desk operations, customer service, reception, or administrative support.
• Good verbal and written communication skills.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and respond to enquiries professionally.
• Good interpersonal skills and a customer-service-oriented approach.
• Ability to maintain confidentiality and exercise sound judgement.
• Professional appearance, workplace etiquette, and a positive attitude.
• Reliability, punctuality, and the ability to work with minimal supervision.

CONTRACT DURATION

This is a one-month contract position based in Victoria Island, Lagos. The successful candidate is expected to resume promptly, maintain consistent attendance, and perform the assigned responsibilities throughout the contract period.

Pay: ₦150,000.00 per month

Work Location: In person