Front Desk Officer

Front Desk Officer

Posting for The Towers at Tower Lane

Responsibilities of the Role:

Our Mission: We are a warm and vibrant senior community, infused with Jewish values, where people live their best lives. Our Guiding Principles: We are an inclusive community, fostering respect for all. We are committed to compassionately putting the person before the task and connecting genuinely with one another. We embrace and explore the most innovative ways to help people to continue growing, learning, and celebrating life. We lead with quiet competence, serving one another with care, strength, and humility.

As a critical member of The Towers Front Desk Team, the Front Desk Officer will ensure the security and safety of the residents, employees, and visitors at The Towers.

Promote an atmosphere of caring, warmth and friendliness throughout the organization. Provide excellent customer service and refer inquiries/issues to appropriate resources. Patrol the interior and exterior grounds of the facility. Monitor all security systems and equipment. Report any suspicious activity (internally and externally) to appropriate law enforcement authorities and the Director of Operations. Maintain accurate security and resident services logs. Assist in all medical and non-medical emergencies. In the case of a medical emergency affecting a resident, immediately contact 911. Contact the individuals listed on the emergency list, as well as the on-call staff person. Remain with the resident until the attending personnel have responded to and have the situation under control. Respond to resident’s needs at all times, i.e. assist those who have locked themselves out of their apartment or are having personal problems; check on residents who return from the hospital. Control and monitor entryway traffic into the facility. Confirm check-in and check-out procedures are followed by visitors and vendors. Conduct floor checks, and ensure all resident doors are locked. Responsible for assuring that all residents are accounted for during dinnertime. Monitor elevator during dinner hour. Control resident flow off and on the elevator during these hours. Monitor Tower’s activities and programs. Encourage residents to participate. Redirect behavior, as required, to maintain the safety and order of residents. Perform other assignments/special projects from time to time as authorized by the President/CEO, COO, or Director of Operations. May be required to share twenty-four hour on-call. Spend time interacting with residents. Distribute notices to residents. Keep assigned office or work area professional, neat, organized and clean.

MINIMUM TRAINING AND EXPERIENCE

High School Diploma or GED. 1 – 2 years experience working with elderly individuals. Ability to read and understand security and fire emergency procedures. Ability to understand the intricate monitor and fire alert systems. Good organizational skills and high degree of attention to detail, as well as follow through of tasks. Good interpersonal, time management, and judgment skills. Must work well under pressure and be able to prioritize tasks while taking direction and requests from multiple people in a fast-paced environment. Good verbal, written, and inter-personal communication skills. Working knowledge of all Microsoft Office products. Self-motivated, hands-on individual with the ability to troubleshoot and problem solve independently while also working within a team atmosphere. Willingness to be flexible with one’s work schedule in order to accommodate community, residents, staff and business needs.

Pay: $20.00 per hour

Benefits:

• Employee assistance program

Work Location: In person