Front Desk Officer/Receptionist

Front Desk Officer – Aesthetic Clinic

SG Dermatology and Surgical Aesthetics Clinic

Job Summary

SG Aesthetics & Dermatology Clinic is looking for a professional, organized, and customer-oriented Front Desk Officer to manage front desk operations and provide a welcoming experience for clients. The ideal candidate will handle client inquiries, appointment scheduling, documentation, payment transactions, and coordination with the clinic's consultants, clinicians, and management.

The successful candidate must have strong attention to detail, good communication skills, and the ability to maintain accurate records while ensuring smooth and efficient daily clinic operations.

Key Responsibilities

• Welcome clients and assist them with inquiries, appointments, and clinic procedures.
• Manage appointment schedules and coordinate with consultants and clinicians regarding expected clients.
• Assist with client registration, enrollment, and completion of necessary forms and contracts.
• Ensure that client contracts and documents are complete, accurate, and properly signed.
• Prepare and issue official receipts and assist with payment settlements in accordance with clinic procedures.
• Verify the accuracy of service prices, promotional offers, and transaction details before processing.
• Maintain and organize client records, charts, receipts, contracts, and other clinic documents.
• Maintain an updated database of client information, including names and contact numbers, in accordance with clinic privacy policies.
• Record and monitor daily transactions and ensure proper documentation of sales and client activities.
• Assist in checking and documenting daily deposits and coordinate with the assigned personnel regarding discrepancies.
• Collect and organize daily sheets, receipts, contracts, and other required documents for submission to the appropriate office.
• Coordinate with consultants, clinicians, and other clinic personnel to ensure smooth client flow and efficient service delivery.
• Keep the reception area clean, organized, and presentable at all times.
• Handle client concerns professionally and refer matters to the appropriate personnel when necessary.
• Maintain strict confidentiality of client information and comply with clinic policies and procedures.
• Perform other administrative and front desk duties as assigned by management.

Qualifications

• At least a high school graduate; college-level applicants or college graduates are preferred.
• Previous experience in front desk operations, reception, cashiering, administrative support, or customer service is an advantage.
• Experience in a clinic, dermatology center, wellness facility, or aesthetic clinic is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Basic computer skills, including Microsoft Office, Google Workspace, and data entry.
• Comfortable handling payment transactions, records, and confidential information.
• Professional, trustworthy, dependable, and customer-oriented.
• Able to multitask and work efficiently in a fast-paced clinic environment.
• Willing to work according to the clinic's assigned schedule.

What We Are Looking For

We are looking for a Front Desk Officer who can maintain accurate documentation, handle transactions responsibly, communicate professionally with clients, and support the smooth daily operations of the clinic. The ideal candidate is detail-oriented, proactive, accountable, and capable of working collaboratively with the entire clinic team.

How to Apply

Interested applicants may submit their updated résumé through Indeed for consideration.

Only shortlisted candidates will be contacted.

Pay: Php16,000.00 - Php18,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person