Front Desk / Patient Check-In Representative

Job Summary Birmingham OB/Gyn is seeking a friendly, professional, and dependable Front Desk / Patient Check-In Representative to join our team.

The front desk is often a patient's first interaction with our practice, so we are looking for someone who understands that excellent customer service, accuracy, and professionalism matter. The ideal candidate is welcoming and compassionate while also being able to work efficiently in a busy medical office environment.

Primary Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and verify demographic and insurance information
• Update patient information accurately in the electronic health record
• Collect copays, balances, and other patient payments as appropriate
• Complete necessary registration and consent documentation
• Assist patients with questions and direct them appropriately
• Communicate effectively with clinical staff regarding patient arrivals and scheduling concerns
• Answer and route telephone calls as needed
• Maintain patient confidentiality and follow HIPAA requirements
• Help maintain an organized, efficient, and welcoming front-office environment
• Work in Phreesia to verify patient information is up-to-date and accurate

Qualifications

• High school diploma or equivalent required
• Previous medical office or healthcare experience preferred
• Excellent customer service and interpersonal skills
• Strong attention to detail
• Comfortable using computers and electronic health record systems
• Ability to multitask in a busy environment
• Professional appearance and communication skills
• Dependable, punctual, and team-oriented

What We're Looking For

We are looking for someone who genuinely enjoys helping people. The right person will be positive, calm under pressure, organized, dependable, and comfortable interacting with patients throughout the day. Experience is helpful, but attitude, professionalism, reliability, and a willingness to learn are equally important.