Front desk patient coordinator

Company Description KÜR Modern Medical Aesthetics is a state-of-the-art medical spa located in Cleveland, Ohio, offering medically-backed, advanced aesthetic treatments. The spa focuses on enhancing each guest’s natural beauty while prioritizing overall health and well-being. KÜR embraces a “Refreshed, Not Different” philosophy, emphasizing subtle, elegant results rather than drastic changes. Team members join a modern, client-centered environment where professionalism, care, and aesthetic excellence are highly valued.

Role Description The Front Desk Patient Coordinator is a part-time, on-site role based in Cleveland, OH. This position is responsible for warmly welcoming clients, checking them in and out, managing patient intake forms, and ensuring a smooth flow between appointments. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and maintaining accurate patient records in scheduling and EMR systems. The coordinator supports providers with administrative needs, processes payments, and helps maintain a clean, organized reception area that reflects the spa’s modern, professional image. This role also involves providing clear information about services, policies, and follow-up care while delivering a high level of customer service.

Qualifications

• Strong interpersonal skills with a professional, welcoming demeanor and a customer-focused approach.
• Effective phone etiquette and the ability to handle multi-line phone systems and client inquiries calmly and clearly.
• Competence in appointment scheduling and calendar management, including confirmations, reminders, and adjustments.
• Experience with receptionist duties such as greeting clients, managing check-in/check-out, and maintaining a tidy front desk area.
• Administrative assistance skills, including data entry, record keeping, basic office software use, and payment processing.
• Previous experience in a medical spa, aesthetic practice, or healthcare setting is preferred.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Reliable attendance, punctuality, and the flexibility to work weekends or evenings as needed.
• High school diploma or equivalent; additional training in healthcare, aesthetics, or customer service is a plus.