Front Desk/ Patient Coordinator

Position Summary:

We are seeking a professional, dependable, and patient-focused Front Desk / Patient Coordinator to join our Transcranial Magnetic Stimulation (TMS) treatment center. The ideal candidate will have previous medical front desk experience, excellent communication skills, strong attention to detail, team goal oriented, and the ability to manage multiple responsibilities in a fast-paced healthcare environment.

This position serves as an important first point of contact for our patients and requires someone who is compassionate, organized, professional, and committed to providing an exceptional patient experience while maintaining strict confidentiality and compliance with HIPAA regulations.

Essential Duties & Responsibilities

● Greet patients in a warm, professional, and welcoming manner.

● Check patients in and out for appointments and ensure all necessary information is accurately documented.

● Answer incoming phone calls, provide appropriate assistance, and direct calls as needed.

● Schedule and coordinate patient appointments while optimizing provider and patient schedules.

● Assist new patients with completing required paperwork and obtaining necessary demographic, medical, and insurance information.

● Verify and maintain accurate patient and insurance information.

● Collect patient deductibles, copays, and coinsurance at the time of service and accurately post payments to patient accounts.

● Maintain accurate front-desk records and documentation.

● Monitor and respond to daily emails in a timely and professional manner.

● Communicate effectively with providers, clinical staff, patients, and insurance personnel.

● Assist with administrative tasks and other duties necessary to support the efficient operation of the office.

● Maintain a clean, organized, and professional front-desk environment.

● Protect patient privacy and maintain strict confidentiality at all times.

● Knowledge of applicable healthcare regulations.

Required Qualifications & Skills

● Previous medical front desk or medical office experience is required.

● Experience working directly with patients in a healthcare setting.

● Knowledge and understanding of HIPAA regulations and patient privacy requirements.

● Strong computer and technical proficiency with the ability to learn and navigate electronic medical record (EMR) and scheduling systems.

● Familiarity with insurance terminology and patient financial responsibilities.

● Basic knowledge of office equipment, including multi-line phone systems, computers, printers, scanners, and fax machines.

● Strong written and verbal communication skills.

● Excellent organizational skills and attention to detail.

● Creative thinking and problem-solving abilities.

● Ability to multitask and prioritize competing responsibilities in a busy medical environment.

● Ability to work independently while also being teamwork-driven and collaborative.

● Professional appearance, demeanor, and communication style.

● Demonstrate understanding of confidentiality, and ethical standards.

● Punctual and reliable.

Ideal Candidate

The ideal candidate is someone who is patient-centered, organized, proactive, and dependable. They should be comfortable working in a healthcare environment where attention to detail, confidentiality, communication, and compassion are essential.

The successful candidate will be able to anticipate the needs of the office, identify and solve problems, stay organized while managing multiple tasks, and contribute positively to a collaborative team environment.

If you are an experienced medical front-desk professional who enjoys working with patients and wants to be part of a team dedicated to improving patients’ mental health and quality of life, we would love to hear from you.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person