Front Desk Patient Coordinator

Rockaway Chiropractic is a multidisciplinary healthcare office in Queens Village. We provide chiropractic care, physical therapy, medical services, pain management, orthopedic care, and social work support for patients, including no-fault and workers’ compensation cases.

We are looking for a reliable and punctual front desk professional to help manage patient flow, scheduling, phones, intake paperwork, records, payments, and day-to-day office coordination.

Attendance and punctuality are extremely important for this position. The front desk is essential to the daily operation of the office, and patients, providers, and staff depend on this role being covered consistently.

Responsibilities

• Greet patients and visitors in a warm, professional manner
• Answer phones, take messages, and assist patients
• Schedule, confirm, reschedule, and cancel appointments
• Coordinate patient flow with chiropractic, PT, medical, pain management, orthopedic, and social work providers
• Assist patients with intake forms and required paperwork
• Enter and update patient information accurately
• Scan, upload, fax, file, and organize medical records
• Help with no-fault, workers’ compensation, insurance, and case-related paperwork
• Collect co-pays, balances, and other payments
• Communicate with billing, providers, and management regarding patient or office issues
• Maintain patient confidentiality and follow HIPAA requirements
• Keep the front desk organized, clean, and professional
• Assist with additional front desk and office tasks as needed

Requirements

• Fluent in English
• Must be available Monday–Friday, 10:00 AM–6:30 PM
• Must be punctual, dependable, and consistent with attendance
• High school diploma or GED
• Strong computer skills
• Professional phone and communication skills
• Friendly, patient-focused attitude
• Detail-oriented and organized
• Able to multitask in a busy healthcare office

Preferred

• Fluency in Spanish preferred
• Experience in a medical, chiropractic, physical therapy, dental, hospital, retail, hospitality, or other customer service setting
• Experience with scheduling, EMR systems, insurance paperwork, scanning, faxing, or patient intake

Important Note

Please apply only if you are looking for a reliable, in-person position and can consistently arrive on time, communicate professionally, and follow through on daily responsibilities.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Paid time off

Language:

• English (Required)

Ability to Commute:

• Queens, NY 11429 (Required)

Work Location: In person