Front Desk Patient Coordinator

Do you have a desire to help others? Are you looking to build your career in the medical field? If so, then we might be right for you! We are a fast-paced Optometry practice in search of an energetic and outgoing Front Desk Assistant to provide excellent service-oriented care to our patients. We are very team oriented and need a ready-to-learn team player. The role is primarily responsible for greeting, check-in, and patient flow. All while demonstrating exceptional patient care, how we love eyes, care about the people behind them, and execute a flawless patient experience.

Job Responsibilities

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Under the guidance of the optometrist or Practice Manager, assist with activities including but not limited to the following:

• Answer phone calls, greet patients and schedule appointments.
• Educate patients on their insurance coverage and vision benefits.
• Obtain insurance authorizations and verification of benefits.
• Accurately post charges for exam fees, co-pays, and products sold.
• monitor patient flow throughout the office, properly communicating delays.
• Dispensing eyewear and contact lenses.
• Adjusting and repairing frames.
• Contact lens sales
• Assisting patients with selecting eyewear
• Assist other members of the team as needed to reach individual and team goals.

Experience & Skills

*Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have the following:

• Previous experience as a Front Desk/Optician, preferred but not required.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong multi-tasking and time management skills.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to do basic math.
• Team player with good interpersonal and listening skills.
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs.
• Previous experience with electronic medical records, preferred but not required.
• Certified Paraoptometric Certification is a benefit but not a requirement. We will help you get it!
• Reliably commute or planning to relocate before starting work (Required)

Employees MUST arrive 15 minutes prior to the office opening.

Clinic Hours:

Office Hours: Monday-Thursday 8:00 a.m. - 5:00 p.m. , Friday 8:00 a.m. -2:00 p.m Closed Saturday and Sunday

Benefits:

• Health insurance
• Paid time off
• Sick Pay
• Professional development assistance
• Employee Discount

Safety Sensitive: Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety- sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Work Location: In person