Front Desk Patient Coordinator

Overview
At McCrimmon Primary Care Plus, patient coordinators play a vital role in patient care. Patient Care Coordinators are the beginning and end of a patient's journey. This position involves patient interactions, coordinating care plans, and facilitating communication between patients and healthcare providers. The ideal candidate will possess strong organizational skills and a passion for delivering excellent patient care in a fast-paced environment.

Duties

• Meeting, greeting and assisting patients promptly, efficiently, and in a professional manner to provide support throughout their care journey.
• Schedules and coordinates appointments as well as coordinating walk-in patients according to office protocols.
• Assist in setting up new patients and updating patients’ accounts by compiling accurate information and required paperwork.
• Responsible for collecting co-payments, deductibles, and co-insurances as well as explaining fees, services, and policies.
• Responsible for obtaining, verifying, and inputting all information accurately in the system
• Collect patient payments into the system.
• Balancing the cash register and ensure all credit card payments are accurate at the end of each day.
• Utilize phone systems effectively to communicate with patients, healthcare providers, and insurance companies.
• Collaborate with medical staff to ensure comprehensive patient care and adherence to treatment protocols.
• Maintains confidentiality of patient information as regard to HIPAA laws

Skills

• Excellent verbal and written communication
• Strong computer skills
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multitasking skills

Schedule Requirements

• Full-time position (32, 36 or 40 hours per week)
• Schedules vary due to our clinic hours
• Shift lengths: 8-hour shifts Monday-Friday, 6-hour shifts on weekends

Key Competencies and Skills

• Ability to contribute to a positive, safe, and supportive work environment
• Professional, respectful communication with patients and team members
• Strong multitasking, time management, and prioritization skills
• Excellent verbal, non-verbal, and written communication
• Detail-oriented with strong computer and EMR proficiency (preferably eClinicalWorks)
• Ability to maintain confidentiality, professionalism, and integrity

Job Type: Full-time

Pay: $18.50 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person