Front Desk Patient coordinator

About the Role: Vital Orthopedic & Spine Institute in is looking for a friendly and organized Front Desk Patient Coordinator to be the welcoming face of our practice. In this role, you'll play a vital part in ensuring every patient has a smooth, positive experience from the moment they walk through our doors. If you thrive in a fast-paced medical environment and love helping people, we want to hear from you!

Responsibilities:

• Greet and check in patients in a professional and welcoming manner
• Schedule, confirm, and manage patient appointments using practice management software
• Verify and send medical record requests
• Maintain accurate patient records and update demographic and insurance information in EMR system
• Answer and route incoming phone calls, responding to patient inquiries in a timely manner
• Coordinate referrals and prior authorizations for orthopedic and spine procedures
• Communicate effectively with clinical staff to ensure efficient patient flow

Requirements:

• 1+ years of front desk or patient coordinator experience in a medical or specialty practice
• Familiarity with orthopedic, spine, or musculoskeletal terminology is a plus
• HIPAA knowledge
• Proficiency with EMR/EHR systems and general office software
• Strong communication and interpersonal skills with a patient-first professional  attitude
• Highly organized, detail-oriented, and able to multitask in a busy environment
• Bilingual (English/Spanish)

 

About Us: Vital Orthopedic & Spine Institute is a leading specialty practice in Fort Lauderdale, FL, dedicated to delivering exceptional musculoskeletal and spine care to our community. Our patients trust us for our expertise, compassionate approach, and commitment to getting them back to living their best lives. We foster a supportive, team-oriented workplace where every staff member is valued and empowered to make a difference.