Front Desk Patient Representative – MedSpa

MarSha MedSpa is looking for a friendly, dependable, organized, and motivated Front Desk Patient Representative to join our team.

This is more than a traditional receptionist position. You will be an important part of the patient experience—from the first phone call or text through scheduling, treatment, checkout, rebooking, and follow-up.

Responsibilities

• Greet patients and provide excellent customer service
• Answer phone calls, texts, and online inquiries
• Schedule and confirm appointments
• Follow up with new leads and help convert inquiries into appointments
• Check patients in and out and process payments
• Learn our services, pricing, specials, memberships, and financing options
• Educate patients about available services and promotions
• Rebook patients and help maintain full provider schedules
• Follow up on missed calls, cancellations, and unbooked leads
• Ask satisfied patients for reviews
• Assist with membership and skincare/product sales
• Maintain accurate patient information
• Keep the front desk organized and professional
• Work closely with providers and estheticians to create an excellent patient experience

Who We're Looking For

We are looking for someone who is:

• Warm, friendly, and professional
• Dependable and punctual
• Confident speaking with patients in person, by phone, and by text
• Organized and detail-oriented
• Comfortable discussing pricing and promotions
• Comfortable with sales and helping convert inquiries into appointments
• Able to multitask in a busy environment
• Proactive and able to solve routine problems independently
• Interested in learning about aesthetics, skincare, and wellness
• Comfortable with computers and learning new software

Previous experience in a medspa, medical office, dental office, spa, hospitality, customer service, or sales is preferred but not required. We are willing to train the right person.

Spanish-speaking is a plus.

Compensation & Growth

Starting at $15/hour during training, with the opportunity for pay increases based on successful completion of training, performance, experience, and ability to work independently.

Additional benefits may include:

• Performance incentives
• Employee discounts on treatments and skincare
• Ongoing education and training
• Opportunity for growth as the practice grows

What Success Looks Like

We want someone who doesn't simply identify a problem—they take ownership and help solve it.

A successful Patient Representative makes patients feel welcome, responds promptly to inquiries, helps keep schedules full, follows up consistently, rebooks patients, and looks for appropriate opportunities to introduce memberships, services, and products.

Location: MarSha MedSpa – Garner, NC
Pay: Starting at $15/hour + growth opportunities and performance incentives

Pay: $15.00 - $17.00 per hour

Work Location: In person