Front Desk PM Shift

Position Summary

The Front Desk Agent is the face of The Ashbrook Hotel, responsible for creating a warm, seamless, and personalized guest experience from arrival to departure. This role blends hospitality, organization, and attention to detail to ensure every guest interaction reflects the hotel’s boutique standards.

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Key Responsibilities

Guest Experience

• Greet guests with a welcoming and professional demeanor
• Manage check-ins and check-outs efficiently and accurately
• Provide personalized recommendations for local dining, attractions, and services
• Anticipate guest needs and resolve concerns promptly to ensure satisfaction

Front Desk Operations

• Manage reservations, room assignments, and special requests
• Answer phone calls, emails, and guest inquiries in a timely manner
• Process payments, verify billing, and maintain accurate guest records
• Coordinate with housekeeping and maintenance to ensure room readiness

Administrative Support

• Maintain a clean, organized, and presentable front desk area
• Assist with daily reports, logs, and shift handoffs
• Follow all hotel policies, procedures, and service standards

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Qualifications

• Previous hospitality, customer service, or front desk experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail and accuracy
• Comfortable using hotel systems (PMS), POS systems, and basic office software
• Ability to multitask in a fast-paced environment

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Schedule & Availability

• Flexible schedule including mornings, evenings, weekends, and holidays

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Why Join The Ashbrook Hotel

• Be part of a boutique hotel focused on elevated, personalized service
• Work in a collaborative and guest-centric environment
• Opportunities for advancement within the Front Office and broader hotel operations