Front Desk Real Estate Database Specialist

We are a cutting-edge real estate platform revolutionizing the way agents and landlords connect. Our fast-paced, tech-forward environment is built for growth, innovation, and excellence in client service. We’re seeking a Front Desk / Database Manager who thrives in a dynamic setting and is passionate about real estate, organization, and agent success.

Position Overview The Front Desk / Database Manager is the face of our office and a key player in supporting daily operations, training new agents, and maintaining our world class property database. This individual will play a critical role in both administrative support and technical onboarding, ensuring our agents and systems are set up for success.

Key Responsibilities

• Manage and support day-to-day front desk and landlord call center operations
• Answer incoming calls and provide exceptional client service
• Update and maintain accurate property owner and listing data
• Coordinate and conduct training for new agents on internal database systems and protocols
• Perform follow-up and warm calling with existing landlords to foster relationships and generate leads
• Collaborate with office managers to improve and optimize listing processes and accuracy
• Research and implement innovative technologies to boost landlord engagement
• Support upper management with special projects and initiatives as needed

Qualifications

• Minimum 1 year of experience in a real estate, administrative, or database-related role
• Active MA Real Estate Salesperson or Broker License (Required)
• Strong attention to detail and organizational skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Exceptional phone and interpersonal communication skills
• Proficiency with real estate databases and CRM systems preferred
• Sales or customer service background is a plus
• Tech-savvy with a passion for learning new platforms and tools