Front Desk Receptionist /Admin Assistant

About the Role

Reset Pickleball is looking for a reliable, organized, and customer-oriented Front Desk &

Operations Assistant to be the first point of contact for our players and guests while

helping support the smooth day-to-day operations of the facility.

You will work directly under the Operations & Commercial Manager and play an

important supporting role across front desk operations, administration, facility

coordination, customer service, and operational support.

If you are someone who enjoys working with people, takes pride in staying organized, and

thrives in a fast-paced, sports-driven environment, we’d love to meet you.

What You’ll Do

Front Desk & Customer Service

• Be the welcoming face of Reset Pickleball, assisting players, guests, and visitors

professionally and warmly

• Handle phone calls, messages, and general inquiries in a timely manner
• Manage court bookings, scheduling requests, and customer concerns
• Keep the reception area clean, organized, and presentable at all times
• Assist in maintaining a positive and professional customer experience across all

facility touchpoints

Sales, Inventory & Payment Processing

• Collect and process payments for court rentals, room bookings, parking fees, and

merchandise sales

• Issue official receipts and maintain accurate transaction records using the

company’s ERP system

• Ensure all transactions are properly logged and reconciled at the end of each shift
• Assist with daily cash count and turnover to the Operations & Commercial

Manager

• Flag any discrepancies in payments or records promptly Assist in monitoring merchandise inventory levels and flag low-stock items for

replenishment

• Assist in organizing and maintaining merchandise displays and stock records

Administrative Support

• Provide day-to-day administrative assistance to the Operations & Commercial

Manager

• Assist in preparing, organizing, and maintaining documents, reports, and records

(physical and digital)

• Assist with basic billing, payment preparation, and tracking
• Assist in maintain organized daily records of bookings, sales, payments, and

operational concerns

• Assist in preparing daily operational and sales summaries for management review

Operations & Facility Support

• Support the coordination of facility events, programs, tournaments, and special

activities

• Support daily facility operations and maintenance and flag concerns when needed
• Liaise with suppliers, coaches, staff, tenants, and service providers as directed
• Assist with coordinating deliveries, service providers, and tenant-related

administrative concerns when required

• Follow company SOPs, cash handling procedures, and operational protocols

consistently

What We’re Looking For

Qualifications

• College graduate or at least 2 years of college completed (any course)
• Prior experience in reception, customer service, administrative support, or

operations support is an advantage

• Experience with ERP systems or point-of-sale software is a plus
• Proficient in Microsoft Office and/or Google Workspace
• Strong communication and interpersonal skills
• Professional appearance with a positive, can-do attitude
• Willing to work flexible hours, including weekends and holidays when required
• Interest in sports, fitness, or pickleball is a plusKey Traits
• Dependable, proactive, and detail-oriented
• Friendly, customer-focused, and a natural team player
• Calm and composed under pressure
• Organized and able to multitask effectively
• Accountable and eager to grow
• Honest and trustworthy

What We Offer

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• 13th Month Pay
• Leave Policy: 12 days combined vacation and sick leave annually upon

regularization

• Opportunities for professional growth and development within a growing sports

and lifestyle company

• Employee discounts on selected facility programs and merchandise when

applicable

• A dynamic, active workplace in the sports and recreation industry

Pay: Php18,000.00 per month

Work Location: In person