Front Desk Receptionist Administrator

Receptionist / Administration Assistant

Claremont Yacht Club Inc.

About Us

Claremont Yacht Club Inc. is a vibrant and established waterfront community located on the Swan River in Claremont. The Club provides boating, hospitality, social and function facilities to our members and guests and prides itself on providing a friendly, welcoming and professional environment.

About the Role

We are seeking a friendly, organised and professional Receptionist / Administration Assistant to join our team.

As the first point of contact for many of our members, guests and visitors, you will play an important role in providing excellent customer service while supporting the day-to-day administration of the Club.

This is a hands-on support role working closely with the Office Manager and wider Club team. It would suit someone who enjoys dealing with people, is highly organised and takes pride in keeping administrative tasks accurate and up to date.

Key Responsibilities

• Provide a professional and welcoming first point of contact for members, guests and visitors.
• Answer and direct incoming telephone calls and respond to general email enquiries.
• Manage the Club's general office inbox and ensure enquiries are directed to the appropriate staff member.
• Assist members with general enquiries, bookings, payments and Club information.
• Provide general administrative support to the Office Manager and management team.
• Assist with membership administration, including applications, member records and database updates.
• Process bookings and maintain accurate booking and event information.
• Assist with member access cards, keys and other routine membership administration.
• Maintain accurate electronic and physical filing systems.
• Prepare correspondence, forms, notices and other routine documents.
• Assist with data entry, scanning, filing and record keeping.
• Receive and distribute incoming mail and deliveries.
• Assist with meeting preparation and other general office requirements.
• Support Club events and activities with administrative tasks as required.
• Maintain a tidy, organised and professional reception and office environment.
• Undertake other reasonable administrative duties as directed by the Office Manager or General Manager.

About You

We are looking for someone who is:

• Friendly, approachable and confident dealing with people.
• Professional and well presented.
• Highly organised with strong attention to detail.
• Reliable and able to follow tasks through to completion.
• Comfortable managing multiple routine tasks and priorities.
• Able to communicate clearly and professionally by telephone, email and in person.
• Confident using Microsoft Outlook, Word and Excel.
• Comfortable learning membership databases, booking systems and other Club software.
• Able to work effectively as part of a small team.
• Respectful of confidentiality and sensitive member and business information.

Previous experience in reception, administration, customer service, hospitality, a membership organisation or a similar environment would be highly regarded.

What We Offer

Claremont Yacht Club offers a unique and enjoyable waterfront working environment with a friendly team and strong community atmosphere.

Benefits include:

• Free onsite parking.
• Staff food and beverage discounts.
• A supportive and collaborative working environment.
• A varied role with regular interaction with members and guests.
• The opportunity to be part of one of Perth's established yacht clubs.

If you are an organised, personable and reliable administrator who enjoys helping people and being part of a busy team, we would love to hear from you.