Front Desk Receptionist

Pay: $20.00–$22.00 per hour, based on experience
Location: Brooklyn, NY 11204 — On-site
Job Type: Full-Time, Non-Exempt
Schedule: Monday–Friday, 8:00 AM–4:30 PM (40 hours per week)

About People Care

For 50 years, People Care has been providing home care services to patients and families throughout New York City and Long Island. Our mission is built on providing quality service and creating a positive experience for the people we serve, our caregivers, and our employees.

We are looking for a friendly, organized, and customer-service-oriented Front Desk Receptionist to join our Brooklyn office. As the first point of contact for visitors, applicants, new hires, and callers, you will play an important role in creating a welcoming and professional experience while helping our office run smoothly.

If you enjoy working with people, staying organized, and supporting a team in a fast-paced environment, we encourage you to apply!

Key Responsibilities

Front Desk & Visitor Management

• Greet and check in visitors, applicants, and new hires arriving for orientation.
• Maintain the visitor log and ensure only authorized individuals enter the office.
• Create a welcoming and professional first impression.

Phone & Communication Management

• Answer incoming calls professionally and transfer them to the appropriate individuals or departments.
• Monitor voicemails and ensure messages reach the appropriate teams each business day.
• Manage incoming faxes and emails received through the company's main website email address.

Mail & Package Handling

• Receive, log, and distribute incoming mail, packages, and deliveries.
• Prepare outgoing mail and ensure timely distribution of correspondence.

Caregiver Support

• Distribute personal protective equipment (PPE), including gloves, masks, and sanitizer, to caregivers.
• Assist caregivers with installing and accessing the HHAeXchange and PayPro applications.
• Direct questions regarding benefits, in-service training, and payroll to the appropriate departments.

Administrative & Office Support

• Schedule conference rooms and meeting links.
• Maintain the reception area, office supplies, and inventory.
• Keep supply rooms organized and stocked.
• Scan, copy, and file documents as needed.
• Assist with orientation preparation, including room setup and sign-in sheets.
• Perform additional duties as assigned by the Manager of Office Operations & Culture.

Qualifications

Required

• 1+ years of experience in reception, front desk, or customer service.
• Previous healthcare or home care experience.
• Bilingual in Spanish, Russian, Haitian Creole, or Cantonese.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor and strong customer service skills.
• Ability to handle confidential patient and employee information in accordance with HIPAA and company policies.
• Good judgment and the ability to direct calls and visitors appropriately.
• Familiarity with Microsoft 365, including Outlook and Teams, or the ability to learn new systems quickly.
• Ability to learn and use office phone systems, PayPro, and HHAeXchange.
• Dependable, punctual, and able to work on-site as scheduled.

Work Schedule & Physical Requirements

• Monday–Friday, 8:00 AM–4:30 PM.
• 30-minute lunch break.
• 40 hours per week.
• Fully on-site at 1649 61st Street, Brooklyn, NY 11204.
• Requires extended phone and computer use, clear communication for phone responsibilities, and occasional lifting of up to 20 pounds.

Equal Employment Opportunity

People Care Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available to applicants and employees.

How to Apply

Interested candidates may apply directly through Indeed or send their resume and a brief note of interest to [email protected].