Front Desk Receptionist

Front Desk Objectives: To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information and ensuring them a pleasant visit.

Reports to: Front Desk Manager

Expectations

• Arrive five to ten minutes early to read and sign the communication log.
• Dress in appropriate attire to include nametag.
• Clock in under employee number.
• Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
• Understand and implement guest policy.
• Monitor member check in by checking their membership card and photo id.
• Understand and administer the "UPS" system for the membership directors.
• Efficiently answer phone within three rings and direct all incoming calls appropriately.
• Properly take phone messages. Make sure to always include name and phone number. Initial all messages.
• Record all reservations with a name and phone number and your initials.
• Take names on sign-up sheet for the Strive class, Cycle class up to two days in advance.
• Correctly process transactions on register.
• Attend mandatory monthly Department meeting.
• Attend mandatory every other month All Staff meeting.
• Inform all members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Prepare new member packets.
• Prepare and log status forms.
• Cross train in the Cafe.