Front Desk Receptionist

Job Summary

We are looking for a friendly, professional, and customer-focused Front Desk Receptionist to join our hotel team. The Front Desk Receptionist is responsible for welcoming guests, handling check-ins and check-outs, answering questions, processing payments, managing reservations, and providing excellent customer service throughout each guest’s stay.

Key Responsibilities

• Welcome and greet hotel guests in a friendly and professional manner.
• Check guests in and out efficiently and accurately.
• Handle reservations, cancellations, and room assignments.
• Answer phone calls, emails, and guest inquiries.
• Provide information about hotel services, amenities, and local attractions.
• Process payments, prepare receipts, and maintain accurate guest accounts.
• Handle guest requests, concerns, and complaints professionally and promptly.
• Coordinate with housekeeping and maintenance regarding room status and guest needs.
• Maintain accurate records and complete daily front-desk paperwork.
• Follow hotel policies and procedures regarding safety, security, and guest privacy.
• Assist with other front-office duties as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, or customer-service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to remain calm and courteous in a busy environment.
• Basic computer skills and ability to learn hotel reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to multitask and work effectively as part of a team.

Preferred Skills

• Experience with hotel property-management or reservation systems.
• Knowledge of local attractions and transportation.
• Ability to speak multiple languages is a plus.
• Strong problem-solving and organizational skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift or carry light items as needed.
• Ability to work at a computer and telephone for extended periods.

What We Offer

• Competitive pay
• Employee hotel discounts, where applicable
• Training and opportunities for advancement
• A friendly and professional work environment
• Flexible scheduling

Pay: $16.00 - $16.75 per hour

Work Location: In person