Front Desk Receptionist

Front Desk Receptionist Skinoq Pal, Surat

About the role

Skinoq is looking for a confident, well-spoken and organised Front Desk Receptionist for our Pal clinic in Surat. You will be the first point of contact for clients and will help create a warm, professional and efficient experience throughout every visit. Strong spoken English is required for this role.

Key responsibilities

• Welcome clients courteously and assist them at reception.
• Answer calls and WhatsApp enquiries in a clear, professional manner.
• Schedule, confirm and reschedule consultations and treatment appointments.
• Coordinate daily appointment flow with doctors, therapists and client-coordination teams.
• Maintain accurate client information, appointment records, messages and follow-up notes.
• Explain clinic services, standard processes, packages and payment steps accurately without offering clinical advice.
• Support billing, receipts and basic front-office records as assigned.
• Handle routine client questions calmly and escalate clinical, payment or service concerns to the appropriate team member.
• Keep the reception desk, waiting area and client-facing spaces organised and presentable.
• Maintain client confidentiality and follow clinic SOPs.
• Support daily reports for appointments, enquiries, walk-ins and follow-ups.

Preferred candidate profile

• Minimum 12th pass; graduates are welcome.
• 1–3 years of experience in front desk, reception, guest relations, customer service or clinic coordination.
• Good spoken English is mandatory.
• Hindi and Gujarati communication skills are an advantage.
• Comfortable with phone calls, WhatsApp, email, basic computer applications and appointment-management tools.
• Presentable, punctual, attentive and able to manage multiple tasks during busy hours.
• Experience in healthcare, dermatology, aesthetics, beauty, wellness or hospitality is preferred.
• Friendly and empathetic while maintaining professional boundaries.

Job details

Location: Skinoq Pal, Adajan Gam, Surat

Work mode: In office

Employment type: Full-time, permanent

Experience: 1–3 years

If you communicate confidently in English and enjoy creating a positive front-desk experience, we would like to hear from you.