Front Desk Receptionist

Role Description

Our team at Total Neuro Care is looking for qualified individuals to fulfil the Front Desk Receptionist position at our neurological clinic. As a member of the Front Desk staff, you are responsible for checking patients in-and-out, scheduling appointments, attending to patient inquiries over the phone, managing patient information and prepare necessary paperwork. You are expected to demonstrate empathy, respect and punctuality. Your role at our medical office will allow our staff the ability to thrive and give our patients the service that they deserve.

Responsibilities

• Greet visitors warmly and direct them appropriately, ensuring a positive first impression.
• Manage multi-line phone systems, answer inquiries promptly, and route calls efficiently using professional phone etiquette.
• Maintain, verify and manage confidential patient information.
• Accurately find solutions to diverse patient needs and problems.
• Support office management tasks such as scheduling appointments, maintaining files, and organizing supplies.

Qualifications and Requirements

• No prior experience is required.
• Individuals residing in the borough of Brooklyn are preferred.
• Proficiency in another language (Spanish, Russian, etc.) is preferred, but not required.
• Demonstrated organizational skills with the ability to prioritize tasks and manage time effectively.
• Technical proficiency in computer literacy, data entry, and office management tools.
• Clear and professional communication skills when interacting with patients, both at the front desk and over the phone.
• Work efficiently while under pressure and in a busy environment.

Pay: $17.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: In person