Front Desk Receptionist

Front Desk Receptionist (Healthcare)
Location: North Waterloo, ON
Job Type: Full-time (In-person)
Compensation: Competitive hourly rate (based on experience)

Join PHYX Rehab and Wellness

PHYX Rehab and Wellness is a brand-new, multidisciplinary healthcare clinic opening in North Waterloo. We are seeking a highly organized, professional, and patient-focused Front Desk Receptionist with experience in a healthcare setting to join our team.

As the first point of contact, you will play a critical role in delivering an exceptional patient experience while supporting the daily operations of a busy multidisciplinary clinic.

Key Responsibilities

• Greet and welcome patients in a warm, professional, and courteous manner
• Manage phone calls, emails, and appointment scheduling efficiently
• Coordinate bookings for physiotherapy, massage therapy, chiropractic, and other services
• Handle patient check-in/check-out and maintain smooth front desk operations
• Process payments and assist with direct billing to insurance providers
• Maintain accurate and confidential patient records in EMR systems
• Communicate effectively with healthcare practitioners to ensure seamless patient care
• Ensure reception and waiting areas are clean, organized, and professional
• Support general administrative and operational tasks within the clinic

Required Qualifications

• Healthcare Administrative background (required)
• Minimum 1+ year experience in a healthcare or multidisciplinary clinic (required)
• Strong understanding of clinic workflows and patient coordination
• Experience with EMR systems and online booking platforms
• Familiarity with direct billing and insurance processes
• Excellent communication, customer service, and interpersonal skills
• Strong organizational and multitasking abilities
• Professional, reliable, and detail-oriented
• Ability to work independently in a fast-paced clinic environment

What We Offer

• Competitive hourly compensation based on experience
• Stable full-time position
• Modern, fully equipped clinic environment
• Training and ongoing support
• Collaborative multidisciplinary team
• Opportunity to grow with a new and expanding clinic
• Free on-site parking
• Positive and supportive workplace culture

Why Join PHYX Rehab and Wellness?

At PHYX Rehab and Wellness, we are building a clinic focused on delivering exceptional patient care through collaboration and efficiency. As part of our front desk team, you will be essential in creating a smooth, welcoming, and professional experience for every patient.

We value team members who take initiative, bring positivity to the workplace, and are committed to maintaining high standards in a healthcare environment.

Schedule

• Monday to Friday
• Full-time hours
• Evening and occasional weekend availability may be required

Work Location

North Waterloo, Ontario (In-person)

Apply Today

If you have experience working in a healthcare or multidisciplinary clinic and are looking to grow with a dynamic team, we would love to hear from you.

Please submit your resume along with a brief cover letter outlining your relevant experience and why you would be a great fit for PHYX Rehab and Wellness.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $17.60-$21.00 per hour

Work Location: In person