Front Desk Receptionist

Job Summary

We are looking for a Front Desk & Billing Executive to manage patient reception, appointments, billing, payments, insurance coordination, and day-to-day front-office operations. The ideal candidate should have excellent communication skills, a professional attitude, and preferably experience in a hospital or healthcare environment.

Key Responsibilities

• Handle patient registration, reception, and front-desk operations.
• Manage patient appointments, enquiries, and follow-ups.
• Prepare and process patient bills, invoices, receipts, and payment records.
• Handle cash, card, UPI, and other payment collections accurately.
• Coordinate with doctors, nurses, billing, accounts, and other departments.
• Handle TPA/Insurance-related documentation and coordination.
• Verify patient details, billing information, and required documents.
• Explain billing details and payment procedures to patients and attendants.
• Maintain daily collection reports and billing records.
• Coordinate for admission, discharge, and related documentation wherever required.
• Maintain proper records and ensure accuracy in all transactions.
• Address patient queries professionally and escalate issues when required.
• Ensure the reception and billing area is organized and professional.
• Follow hospital policies, SOPs, and confidentiality guidelines.

Requirements

• Knowledge of hospital billing and TPA/Insurance processes is an added advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge and MS Office skills.
• Good numerical and documentation skills.
• Ability to handle patients professionally and work under pressure.
• Should be comfortable working in shifts, if required.