Front Desk Receptionist

Job Summary

We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our physical therapy team. The ideal candidate will be responsible for providing exceptional customer service while ensuring the smooth day-to-day operation of the front office. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Key Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Answer and direct incoming phone calls promptly and courteously.
• Schedule, confirm, and reschedule patient appointments.
• Verify insurance eligibility and benefits prior to patient visits.
• Obtain and track insurance authorizations and referrals as required.
• Maintain accurate patient records and update demographic and insurance information.
• Utilize the electronic medical record (EMR) system for scheduling and documentation.
• Collect copayments, balances, and process patient payments.
• Communicate with insurance companies regarding benefits, authorizations, and eligibility.
• Coordinate with therapists and clinical staff to ensure efficient patient flow.
• Scan and upload patient documents into the EMR.
• Maintain confidentiality and comply with HIPAA regulations.
• Assist with general administrative and office duties as needed.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous experience as a medical receptionist or front desk receptionist in a healthcare setting is highly preferred.
• Prior experience in a physical therapy, chiropractic, orthopedic, or rehabilitation office is a strong advantage.
• Experience using an Electronic Medical Record (EMR) system; familiarity with WebPT is highly preferred.
• Knowledge of insurance verification, eligibility checks, referrals, and prior authorizations.
• Strong organizational and multitasking skills with excellent attention to detail.
• Outstanding customer service and interpersonal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred Skills

• Familiarity with commercial insurance, Medicare, Medicaid, Workers' Compensation, and No-Fault insurance processes.
• Experience coordinating patient scheduling and maintaining accurate appointment calendars.
• Ability to prioritize tasks and remain professional under pressure.
• Bilingual candidates are encouraged to apply.

Core Competencies

• Excellent verbal and written communication
• Strong customer service skills
• Time management and organization
• Problem-solving abilities
• Attention to detail
• Reliability and professionalism
• Ability to multitask efficiently
• Team-oriented mindset

Pay: $17.00 - $20.00 per hour

Expected hours: 18.0 – 40.0 per week

Application Question(s):

• Have you ever used WebPT?
• Do you have experience verifying patients' insurance eligibility and benefits?
• Are you familiar with obtaining and tracking prior authorizations and referrals?
• How many hours per week are you looking to work?
• Are you planning to attend school or further your education in the near future?
• Are you willing to work weekends if needed?
• Which days are you available to work?
• Do you speak any languages other than English? If yes, please specify which language(s).
• Have you worked in a medical office before? If yes, please specify the specialty.
• Do you have experience working as a receptionist or front desk staff in a medical office?
• Have you worked with Electronic Medical Record (EMR) systems? If yes, please specify which system(s).
• Which work schedule best fits your availability?

☐ Monday, Wednesday & Friday: 8:00 AM – 2:00 PM
☐ Tuesday & Thursday: 10:00 AM – 7:00 PM
☐ Monday through Friday

Work Location: In person