Front Desk Receptionist

Role and Responsibilities

The medical office assistant will have a minimum of one-year experience and be an integral part of the patient care team. This is a full-time position, and will handle the use of confidential information. This position will cross cover between check-in and check-out. Primary duties are as follows:

• Greet patients and visitors, in person or on the telephone
• Registration of patient accounts
• Process outgoing referrals
• Scheduling of patient appointments
• Payment collections and postings
• Optimizes patient’s satisfaction, provider time and treatment room utilization by scheduling appointments
• Notifying providers and clinical staff of patient’s arrival
• Scanning medical records in the EMR, including but not limited to paper documents and CD images
• Protects patient’s rights by maintaining confidentiality of personal and financial information
• Answers the telephone
• Maintain the cleanliness of the reception area
• Additional duties as assigned