Front Desk Receptionist

Job Overview

Mississauga Physio & Wellness Clinic is looking for a friendly, professional, and presentable Front Desk Receptionist to join our team.

As the first point of contact for our patients and visitors, you will play an important role in creating a welcoming and positive experience at our clinic. We are looking for someone who is organized, confident, reliable, comfortable speaking with people, and able to handle a busy front desk environment.

The ideal candidate will also be camera-friendly and comfortable appearing in social media content, including short videos, clinic promotions, educational content, and behind-the-scenes posts. You should be comfortable representing the clinic professionally both in person and on camera.

Responsibilities

• Greet patients and visitors in a warm, professional, and friendly manner.
• Answer incoming phone calls and respond to patient inquiries professionally.
• Schedule, confirm, reschedule, and manage patient appointments.
• Manage front desk operations and maintain an organized reception area.
• Perform patient check-in and check-out procedures.
• Collect payments and issue receipts when required.
• Assist with insurance documentation and direct billing-related administrative tasks.
• Maintain accurate patient information and confidential records.
• Perform data entry and general administrative duties.
• Manage emails, calendars, messages, and other clinic communications.
• Use Microsoft Office, Google Workspace, booking software, and other office systems.
• Assist with basic bookkeeping and payment-related administrative tasks.
• Maintain organized electronic and physical filing systems.
• Assist clinic staff with day-to-day administrative and clerical tasks.
• Help maintain a clean, professional, and welcoming clinic environment.
• Assist with clinic marketing and social media activities.
• Participate in short social media videos, promotional content, photos, and educational/reels content when required.
• Represent MPWC professionally and positively both inside and outside the clinic.

Social Media & Presentation

Because MPWC is an actively growing healthcare and wellness clinic, the receptionist may also be involved in our social media presence.

The successful candidate should:

• Be well-presented, professional, and camera-friendly.
• Be comfortable speaking naturally on camera.
• Be comfortable participating in short Instagram, TikTok, and Facebook videos.
• Have a friendly and approachable personality.
• Be comfortable representing the clinic and its services in promotional content.
• Maintain a professional appearance and communication style.
• Previous social media experience is an asset but not required.

Qualifications & Experience

• Previous reception, office administration, customer service, or clerical experience is preferred.
• Experience in a medical, physiotherapy, wellness, chiropractic, massage, or dental clinic is an asset.
• Excellent communication and interpersonal skills.
• Professional and friendly telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy clinic environment.
• Comfortable using computers and learning new software.
• Proficiency with Microsoft Office and Google Workspace is an asset.
• Experience with booking systems or healthcare software is an asset.
• Knowledge of QuickBooks or basic bookkeeping is an asset.
• Ability to maintain patient confidentiality and handle sensitive information professionally.
• Must be reliable, punctual, professional, and able to work independently.
• Must have a professional, polished, and approachable appearance.

What We’re Looking For

We are looking for someone who is:

• Friendly
• Professional
• Reliable
• Organized
• Presentable
• Confident
• Customer-Focused
• Camera-Friendly

If you enjoy working with people, have a positive attitude, and want to be part of a growing healthcare and wellness clinic, we would love to hear from you

Pay: From $17.60 per hour

Expected hours: 40.0 – 55.0 per week

Benefits:

• Extended health care
• Flexible schedule

Work Location: In person