Front Desk Receptionist

Casual Medical Receptionist

Specialist Plastic Surgery Practice | Benowa

We are seeking a warm, professional and organised Casual Medical Receptionist to join our specialist plastic surgery practice.

This is a casual position for two days per week – Mondays and Wednesdays, with the opportunity for additional shifts and leave cover as required.

Our ideal candidate will have previous medical reception experience, excellent communication skills and a genuine commitment to providing a high standard of patient care. You will be an important part of the patient experience, creating a welcoming and professional environment from the moment patients arrive.

About the Role

This is primarily a front-of-house medical reception and administration role, supporting the day-to-day operation of our specialist practice.

Your responsibilities will include:

• Welcoming and checking patients in and out of the practice
• Providing a warm, professional and friendly patient experience
• Answering and managing incoming telephone calls
• Responding to patient messages and emails
• Contacting patients when we receive new referrals
• Scheduling and confirming appointments
• Managing appointment changes and cancellations
• Receipting consultation fees and processing payments
• Processing Medicare claims, including bulk billing eligible review appointments
• Issuing invoices and receipts
• Managing patient registration and updating patient information
• Scanning and uploading documents to patient files
• Assisting with general administrative tasks
• Making tea and coffee for patients and maintaining a welcoming reception area
• Maintaining a tidy, organised and professional front-of-house environment
• Maintaining patient privacy and confidentiality at all times
• Assisting the wider team with general clinic support as required

Systems

We use Xestro practice management software, so confidence using practice management systems and the ability to learn new software quickly will be highly regarded.

Occasional Additional Cover

While the primary focus of this position is medical reception, there may be opportunities to provide additional support when other team members are on leave.

This may occasionally include assisting with patient enquiries and follow-up, including responding to enquiries via phone, email and SMS, assisting patients with consultation bookings, following up prospective patients and updating information in Xestro and HubSpot.

You will not be expected to have sales experience for the core reception role, but an ability to communicate confidently and professionally with prospective patients would be advantageous.

About You

We are looking for someone who is:

• Experienced in medical reception or medical administration
• Warm, friendly and approachable
• Professional and confident when communicating with patients
• Highly organised with strong attention to detail
• Comfortable answering phones and managing multiple tasks in a busy clinical environment
• Confident handling payments and administrative processes
• Discreet and respectful when dealing with confidential patient information
• Reliable and punctual
• Able to work independently while also being a supportive team member
• Comfortable learning and using practice management and CRM systems
• Well presented and professional
• Compassionate and understanding when dealing with patients who may be nervous or undergoing a significant personal journey

Experience

Previous medical reception experience is highly desirable.

Experience with Xestro, Medicare processing, EFTPOS, referrals and specialist medical practices will be highly regarded.

Experience with HubSpot or CRM systems would also be advantageous for occasional leave-cover responsibilities, but is not essential.

Hours

• Monday and Wednesday
• Casual employment
• Additional days available from time to time to cover annual leave, sick leave and other team absences
• There may be opportunities for additional hours as the practice grows

Why Join Us?

This is an opportunity to join a professional specialist plastic surgery practice where patient care, professionalism and attention to detail are highly valued.

You will work as part of a close-knit team and play an important role in ensuring our patients feel welcomed, supported and well cared for throughout their experience with the practice.

If you are an experienced medical receptionist who takes pride in providing excellent patient service and enjoys being part of a professional team, we would love to hear from you.

To apply, please submit your resume and a brief cover letter.

Pay: $32.00 – $36.00 per hour

Expected hours: No less than 15.0 per week

Experience:

• Medical receptionist: 1 year (Preferred)
• CRM software: 1 year (Preferred)

Work Location: In person