Front Desk Receptionist

NOW HIRING: FRONT DESK – MENTAL HEALTH CLINIC

Southwest Psychiatry is seeking a dependable, professional, and compassionate Front Desk Receptionist / Mental Health Administrative Assistant to join our team in Santa Teresa, New Mexico.

Position Responsibilities

• Greet and assist mental health patients in a respectful and professional manner.
• Answer incoming calls and respond to patient questions.
• Schedule, confirm, and reschedule psychiatry and therapy appointments.
• Verify Medicaid, Medicare, commercial insurance, and other insurance coverage.
• Complete insurance verification calls when needed.
• Check patients in and out of appointments.
• Collect copays, self-pay payments, and outstanding balances.
• Assist patients with intake forms, consents, and other required paperwork.
• Maintain accurate patient demographics and emergency-contact information.
• Handle incoming and outgoing faxes and medical documents.
• Communicate provider messages to the appropriate staff.
• Maintain patient confidentiality and follow HIPAA and clinic privacy policies.
• Work closely with psychiatrists, therapists, CCSS staff, and office management.
• Maintain a clean, organized, and professional front-desk/lobby environment.

Qualifications

• Previous mental health, psychiatry, behavioral health, or medical office experience preferred.
• Experience with electronic medical records (EHR) preferred.
• Insurance verification experience is a plus.
• Strong communication and customer-service skills.
• Must be organized and able to multitask.
• Must be dependable and punctual.
• Must be comfortable working with individuals receiving mental health services.
• Bilingual English/Spanish preferred.
• Ability to maintain strict confidentiality.

We Are Looking For Someone Who Is:

✔ Professional
✔ Compassionate
✔ Dependable
✔ Organized
✔ Patient
✔ A good communicator
✔ Comfortable working in a busy mental health environment
✔ A team player

Location: Southwest Psychiatry
5805 McNutt Rd., Suite D
Santa Teresa, NM 88008

Phone: 575-332-4007

Employment: Full-time or part-time
Pay: Based on experience

To Apply: Please submit your resume and contact information for consideration.

Southwest Psychiatry is an equal opportunity employer.

Pay: $13.00 - $15.00 per hour

Expected hours: 40.0 per week

Work Location: In person