Front Desk Receptionist

About the role

Reverie Esthetic & Hair Center is seeking a professional and welcoming Front Desk Receptionist to join our team in Makati City, Metro Manila. This is a full-time position that serves as the first point of contact for our valued clients and plays a crucial role in shaping their experience at our center. As Front Desk Receptionist, you will be responsible for managing our reception area, coordinating appointments, and ensuring that every client receives exceptional service from the moment they arrive. This role is essential to our operations and directly contributes to maintaining the professional and welcoming atmosphere that defines Reverie Esthetic & Hair Center.

What you'll be doing

• Greeting clients warmly and professionally as they arrive at the center, ensuring a positive first impression
• Managing the appointment scheduling system, booking, confirming, and rescheduling client appointments accurately
• Answering and directing incoming telephone calls and enquiries to appropriate staff members
• Processing client check-ins and check-outs, including payment processing and issuing receipts
• Maintaining accurate client records and updating information in the management system
• Providing information about services, treatments, and pricing to prospective and existing clients
• Handling client enquiries and complaints with professionalism and escalating issues when necessary
• Maintaining the reception area in a clean, organized and welcoming condition
• Managing reception supplies and ordering materials as needed
• Assisting with administrative tasks such as filing, data entry, and correspondence
• Supporting marketing and promotional activities as directed by management

What we're looking for

• High school diploma or equivalent qualification; additional administrative or hospitality qualifications are advantageous
• Proven experience as a receptionist or in a similar front-office role, preferably in the beauty, wellness, or service industry
• Exceptional communication skills, both verbal and written, with the ability to interact professionally with diverse clientele
• Strong organizational and time management abilities, with the capacity to handle multiple tasks simultaneously
• Proficiency in using computer systems and appointment scheduling software; experience with beauty or salon management systems is preferred
• Professional appearance and demeanor that reflects the standards of our establishment
• Friendly, patient, and customer-focused attitude with a genuine interest in providing excellent service
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility to adapt to changing priorities and client needs
• Knowledge of beauty treatments and services is beneficial but not essential; we are happy to provide training

What we offer

At Reverie Esthetic & Hair Center, we value our team members and are committed to creating a positive work environment. We offer competitive remuneration commensurate with experience and qualifications. As a full-time employee, you will have access to staff discounts on our premium esthetic and hair services, allowing you to experience our offerings firsthand. We provide opportunities for professional development and training to support your growth within the organization. Our team enjoys a supportive workplace culture where your contributions are recognized and appreciated. We are dedicated to maintaining a healthy work-life balance and provide a professional, welcoming environment in which to work.

About us

Reverie Esthetic & Hair Center is a premier destination for beauty and wellness services located in Makati City, Metro Manila. We are dedicated to delivering exceptional esthetic and hair care services in a luxurious and welcoming environment. Our commitment to excellence extends to every aspect of our business, from our highly trained therapists and stylists to our state-of-the-art facilities. We pride ourselves on creating a sanctuary where clients can relax, rejuvenate, and enhance their natural beauty. Our values center on professionalism, quality, client satisfaction, and the wellbeing of our team members. We are a growing establishment that attracts discerning clients seeking premium beauty and wellness experiences.

Apply now

If you are a professional communicator with a passion for delivering outstanding customer service and would like to join the Reverie Esthetic & Hair Center team, we would love to hear from you. Please submit your CV, a cover letter, and any relevant certifications to our Human Resources team. We look forward to welcoming a talented individual who will contribute to our commitment to excellence.