Front Desk Receptionist

Job Summary

Beacon Medical Center of Lakeland is seeking a professional, organized, and patient-focused Medical Front Desk Receptionist to join our primary care team. The ideal candidate will have experience working in a medical office and using an electronic medical record (EMR) system.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Complete patient check-in and check-out procedures.
• Schedule, confirm, reschedule, and cancel appointments.
• Answer incoming calls and route messages appropriately.
• Enter and update patient demographics, insurance information, and required documentation in the EMR system.
• Verify insurance eligibility and benefits before appointments.
• Collect copayments, deductibles, and outstanding patient balances.
• Provide patients with required forms and ensure they are completed accurately.
• Scan and upload identification, insurance cards, referrals, and other documents into the patient record.
• Obtain necessary referrals and authorizations when applicable.
• Communicate with clinical staff regarding patient arrivals, scheduling concerns, and urgent messages.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Keep the reception and waiting areas organized and professional.
• Assist with medical records requests, incoming faxes, and general administrative duties.
• Perform other responsibilities as assigned by management.

Required Qualifications

• High school diploma or equivalent.
• Previous front-desk, receptionist, or administrative experience in a medical office.
• Experience using an electronic medical record system.
• Basic knowledge of medical terminology and health insurance processes.
• Strong computer, data-entry, and telephone skills.
• Ability to multitask and remain organized in a busy medical environment.
• Excellent communication and customer-service skills.
• Ability to handle confidential information with professionalism and discretion.
• Dependable, punctual, and able to work effectively as part of a team.

Preferred Qualifications

• Experience with eClinicalWorks or a similar EMR system.
• Experience verifying insurance eligibility and collecting patient payments.
• Familiarity with Medicare, Medicaid, and commercial insurance plans.
• Bilingual in English and Spanish.

Position Details

• Job type: Full-time
• Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Work location: In person — Lakeland, Florida
• Compensation: Based on experience

Beacon Medical Center of Lakeland is an equal opportunity employer. Employment decisions are made without regard to any legally protected characteristic.

Bilingual English/Spanish candidates are strongly preferred. Applicants must be able to communicate professionally and clearly with patients in both languages.

Pay: $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person