Front Desk Receptionist

Dental Receptionist – Urban SmilesJob Summary

Urban Smiles is looking for a friendly, organized, and professional Dental Receptionist to be the first point of contact for our patients. The ideal candidate will provide excellent customer service, efficiently manage appointments and administrative tasks, and help ensure the smooth daily operation of the dental clinic.

Duties and Responsibilities

• Greet and welcome patients in a friendly, professional, and courteous manner.
• Answer incoming phone calls, messages, and patient inquiries promptly.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Manage the clinic's daily appointment schedule and coordinate with dentists and dental staff.
• Register new patients and update existing patient information and records.
• Assist patients with forms, registration, and other necessary documentation.
• Maintain accurate and confidential patient records.
• Explain basic clinic policies, appointment procedures, and payment options to patients.
• Process payments, issue receipts, and assist with billing and account inquiries.
• Coordinate insurance or benefit-related information and assist patients with required documentation, when applicable.
• Follow up with patients regarding appointments, treatment plans, or other clinic-related matters as directed.
• Maintain an organized, clean, and welcoming reception area.
• Communicate effectively with dentists, dental assistants, hygienists, and other clinic staff.
• Handle patient concerns professionally and refer clinical questions to the appropriate dental professional.
• Maintain patient confidentiality and comply with clinic privacy and administrative policies.
• Assist with general administrative tasks, filing, data entry, and inventory of office supplies.
• Support the clinic team in providing an excellent overall patient experience.
• Perform other related duties as assigned by clinic management.

Qualifications

• Previous experience as a receptionist, front desk staff, customer service representative, or dental receptionist is preferred.
• Experience in a dental clinic or healthcare setting is an advantage.
• Excellent verbal and written communication skills.
• Friendly, approachable, professional, and patient-oriented personality.
• Strong organizational and time-management skills.
• Detail-oriented with the ability to accurately handle patient information and records.
• Comfortable answering multiple phone calls and managing appointments in a busy clinic environment.
• Basic computer skills and familiarity with Microsoft Office or appointment/clinic management software.
• Experience with payment processing, billing, or insurance coordination is an advantage.
• Able to handle confidential patient information with discretion.
• Strong interpersonal skills and the ability to work effectively as part of a team.
• Reliable, punctual, responsible, and well-presented.
• Willing to learn dental terminology, clinic procedures, and software systems.
• Able to remain calm, courteous, and professional when dealing with challenging situations.
• Relevant education or training in Office Administration, Healthcare Administration, Dental Assisting, or a related field is an advantage.

Pay: Php18,247.00 - Php19,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events

Work Location: In person