Front Desk Receptionist

Overview
At MedWell, we treat people who struggle to find answers or a clear diagnosis, as well as those who don't want to wait until something is wrong and are looking for ways to proactively optimize their health.

Dr. Jordan Vaughn, a medical doctor and engineer, recognized a gap between the diagnostic side of traditional medicine and the treatment options available to patients. He founded MedWell to help bridge that gap by combining traditional medicine with innovative, research-backed treatment options. MedWell is part of MedHelp, a Birmingham-based healthcare system that has been serving the community for more than 40 years.

At MedWell, we provide research-backed therapies at the forefront of modern medicine to help people get well, stay well, and perform at their best. That's why patients come to MedWell from across the United States.

Patient-Focused · Mission-Driven · Innovative Healthcare · Faith-Based

THE ROLE
You are the first and last person our patients see, and you set the tone for their entire visit. We're looking for a warm, organized Front Desk Coordinator who loves people, keeps the day running smoothly, and makes every patient feel known and cared for. Our goal is for patients to walk in and be greeted by name.

WHAT YOU'LL DO

• Welcome patients warmly, check them in, and guide them to their treatment rooms
• Get to know our patients by name and build genuine, lasting relationships
• Manage our booking system: schedule, reschedule, and confirm appointments
• Check patients out, process payments, and book follow-up visits
• Keep an overview of the daily schedule and coordinate with the clinical team to keep things on time
• Spot scheduling gaps or conflicts early and help solve them
• Answer phone calls, emails, and messages in a friendly and timely manner
• Explain our services, packages, and memberships to new and returning patients
• Keep the reception and waiting area clean, calm, and inviting
• Handle patient information confidentially and in line with HIPAA
• Help us continually improve the patient experience

QUALIFICATIONS

• 1+ year of experience in a front desk, hospitality, or customer-facing role (medical, spa, wellness, or hotel experience preferred)
• A warm, welcoming presence and genuine enjoyment of talking with people
• Excellent organizational skills and the ability to keep track of a busy schedule
• Comfortable with scheduling software and basic computer tools (experience with MangoMint is a plus)
• Clear, friendly communication in person, by phone, and in writing
• Professional appearance consistent with our dress code
• Reliability and punctuality

WHAT WE OFFER

• Complimentary access to many MedWell therapies
• Family & Friends discounts
• Benefits through MedHelp
• Flexible schedule
• Ongoing training and professional development
• A supportive, mission-driven culture

Pay: $17.00 - $20.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person