Front Desk Receptionist

CAMP BOW WOW SAN ANTONIO - JOB ANNOUNCEMENT

Position: Customer Service / Intake Coordinator
Locations: San Antonio (Stone Oak, Airport, Live Oak, Northwest)
Employment Type: Full-time or Part-time (Flexible)
Shifts: Mornings and Afternoons

About Us
Camp Bow Wow Texas operates four locations in the San Antonio area, providing professional dog daycare, boarding, and training services. We are committed to structured operations, clear systems, and consistent delivery of high-quality care.

Position Overview
The Customer Service / Intake Coordinator is the welcoming face of our organization. You will manage front desk operations, conduct client consultations, provide exceptional customer service, and support office management functions in a fast-paced environment where a genuine love for dogs is essential. Your organizational skills, enthusiasm, and attention to detail will create a positive environment for clients, visitors, and team members alike.

Key Responsibilities

• Greet clients and visitors warmly, ensuring a professional and friendly first impression
• Answer multi-line phone systems promptly and efficiently with proper phone etiquette
• Conduct intake consultations with new and existing clients, gathering dog information and client preferences
• Process client registrations, agreements, and payment information accurately and professionally
• Manage appointment scheduling and calendar coordination
• Handle data entry tasks with accuracy using spreadsheets, word processing, and Microsoft Office applications
• Maintain organized filing systems, both digital and physical, ensuring easy retrieval of documents
• Support office management activities such as supply inventory and general clerical duties
• Respond to client communication via phone, email, or in person to resolve inquiries promptly
• Maintain detailed client records in our management system
• Escalate complex issues to management appropriately

Required Qualifications

• Genuine passion for dogs and demonstrated experience with dogs (ownership, volunteer work, or equivalent)
• Proven office experience with strong clerical skills and familiarity with office management practices
• Professional customer service experience in a service-based business
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry software
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Strong phone etiquette and communication skills (verbal and written)
• Ability to manage time efficiently and prioritize tasks independently
• Detail-oriented and organized
• Own reliable transportation
• Availability for weekend and holiday shifts

Preferred Qualifications

• English and Spanish a plus
• Customer service within a pet or vet facility
• Bilingual abilities to serve diverse client needs

Dress Code
No facial jewelry is permitted while on shift.

What We Offer

• Competitive pay based on experience
• Medical, dental, and vision insurance
• Work across a professional, systems-driven organization
• Opportunity to grow your administrative expertise and develop expanded roles
• Flexible scheduling options
• Dog-centric work environment
• Dynamic team focused on organizational excellence

Pay: $12.00 - $16.00 per hour

Expected hours: 18.0 – 36.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person