Front Desk Receptionist

Key Responsibilities

• Greet and welcome guests, clients, and visitors in a friendly and professional manner.
• Answer and direct phone calls, emails, and inquiries.
• Manage check-ins, check-outs, appointments, reservations, or visitor registrations as applicable.
• Provide accurate information about services, facilities, schedules, and policies.
• Handle customer requests, concerns, and complaints professionally and promptly.
• Maintain accurate records and complete necessary forms and documentation.
• Receive payments, issue receipts, and maintain basic cash-handling records when required.
• Coordinate with other departments to address guest or customer requests.
• Keep the reception area clean, organized, and welcoming.
• Perform administrative and clerical tasks as assigned.
• Follow company policies, safety procedures, and customer-service standards.

Qualifications

• High school diploma or equivalent; college-level education is an advantage.
• Previous front desk, receptionist, customer service, or administrative experience is preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and customer-oriented attitude.
• Basic computer skills, including email and Microsoft Office.
• Good organizational and time-management skills.
• Ability to multitask and remain calm under pressure.
• Willingness to work flexible hours, weekends, or holidays when required.

Skills

• Customer service
• Communication
• Problem-solving
• Organization and attention to detail
• Telephone and email etiquette
• Basic computer and administrative skills
• Teamwork and professionalism

Job Type: Full-time

Benefits:

• Promotion to permanent employee

Ability to commute/relocate:

• Mexico, Pampanga: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person