Front Desk Receptionist

Job Description – Front Desk Receptionist

Company: 7on7 Academy
Position: Front Desk Receptionist / Front Office Executive
Location: Mumbai Juhu, Bandra. Goregaon, Jvlr
Department: Administration & Front Office

About 7on7 Academy

7on7 Academy is an academic coaching institute supporting IB and IGCSE students with school academics, exam preparation, and competitive-level Mathematics and Science.

Key Responsibilities

Front Desk & Reception

• Handle the reception desk and greet students, parents, teachers, and visitors professionally.
• Attend and manage incoming calls and WhatsApp enquiries.
• Maintain a welcoming and organized front-office environment.
• Coordinate student and parent visits, demos, meetings, and appointments.

Parent & Student Coordination

• Communicate with parents regarding class schedules, timings, demos, rescheduling, and attendance.
• Follow up with parents regarding pending information, forms, payments, and other administrative requirements.
• Maintain professional communication with students and parents through WhatsApp and calls.
• Address routine queries and coordinate with the concerned teacher or admin team when required.

Class & Teacher Coordination

• Maintain daily class schedules and coordinate with teachers regarding timings and availability.
• Inform teachers and students/parents about schedule changes, cancellations, and rescheduled classes.
• Ensure classrooms and required materials are ready before classes.
• Coordinate demo classes and collect feedback from parents/students after demos.

Administrative Work

• Maintain student records, attendance, fee records, invoices, and other administrative documents.
• Update Excel/Google Sheets and maintain accurate student and batch data.
• Prepare and share daily administrative reports.
• Track teacher attendance, timings, and schedule-related updates.
• Assist with printing worksheets, lecture plans, tests, and other academic materials.
• Ensure all required documents and class materials are prepared in advance.

Fee & Invoice Coordination

• Share invoices and payment details with parents.
• Follow up professionally on pending fee payments.
• Maintain payment records and update the fee tracker.
• Coordinate with the accounts/admin team regarding payment confirmations and receipts.

Required Skills

• Good communication and interpersonal skills.
• Professional and polite communication with parents and students.
• Good organizational and time-management skills.
• Basic to good knowledge of MS Excel / Google Sheets / Microsoft Office.
• Comfortable handling WhatsApp communication and phone calls.
• Ability to multitask and manage a busy front desk.
• Good attention to detail and record-keeping skills.
• Ability to coordinate effectively with teachers and the admin team.

Preferred Candidate

• Prior experience in a **front desk, receptionist, school, coaching institute, education

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Work Location: In person