Front Desk Receptionist

Key Responsibilities

Member & Guest Experience

• Welcome and greet members, clients, and visitors, ensuring a professional and friendly experience.
• Support new members during onboarding and provide guidance on workspace usage, facilities, and services.
• Handle member concerns, requests, and feedback, ensuring timely resolution.
• Assist in organizing community events, workshops, and networking sessions.

Frontline Communication

• Manage incoming calls, emails, and inquiries related to office space, memberships, meeting rooms, and other services.
• Coordinate with the sales team for leads, walk-ins, and prospective client queries.
• Maintain member records and ensure proper documentation.

Operations & Facility Coordination

• Work with housekeeping, pantry, and security teams to ensure the workplace is clean, safe, and well-maintained.
• Coordinate meeting room bookings, event spaces, and office supplies for members.
• Ensure adherence to building protocols, health & safety measures, and visitor access policies.

Logistics & Administration

• Receive, log, and distribute courier, parcels, and mail for members.
• Maintain office inventory, stationery, pantry supplies, and ensure timely replenishment.
• Assist in managing vendor coordination and basic facility requests.

Access & Security Management

• Ensure only authorized members, staff, and visitors access the premises.
• Oversee visitor registrations, ID checks, and movement within the office space.

Qualifications & Skills

• Graduate in Hospitality, Business Administration, or related field preferred.
• Strong communication and interpersonal skills.
• Proficiency in MS Office; familiarity with coworking management or CRM software is an advantage.
• Ability to multitask and maintain a calm, professional demeanour under pressure.
• Customer-focused mindset with a positive and proactive attitude.