Front Desk Receptionist

Job Summary

We are seeking an energetic and organized Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management activities. Your positive attitude and professional demeanor will help create a warm, efficient environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your administrative skills while contributing to a dynamic team.

Duties

• Greet visitors and clients warmly, ensuring a positive first impression
• Answer multi-line phone systems promptly and professionally, directing calls efficiently
• Manage incoming and outgoing correspondence, including emails and mail distribution
• Maintain organized front desk areas and ensure all office supplies are stocked and accessible
• Utilize office management software such as Microsoft Office and spreadsheets to track appointments, schedules, and data entry tasks
• Manage front-desk operations, including patient check-in/check-out and scheduling appointments.
• Verify patient demographics, insurance eligibility, and benefits.
• Prepare and submit authorization requests for physical therapy services and follow up on authorization status.
• Obtain referrals and ensure required documentation is complete.
• Coordinate with therapists, patients, and insurance companies regarding appointments and authorizations.
• Familiar with WebPT for scheduling, patient records, documentation, and clinic workflow.
• Handle phone calls, patient inquiries, payments, and general administrative tasks.
• Maintain confidentiality of sensitive information while providing excellent client communication

Qualifications

• Previous medical office, healthcare, receptionist, or customer service experience preferred.
• Experience with patient scheduling, appointment confirmation, check-in/check-out, and phone communication.
• Knowledge of insurance verification, referrals, copays, and authorizations.
• Ability to submit and follow up on authorization requests for PT visits.
• Familiarity with WebPT or other electronic medical record (EMR) systems. (We are willing to train WebPT and our clinic’s systems).
• Strong communication, organization, and multitasking skills.
• Ability to handle patient information while maintaining HIPAA confidentiality.
• Basic computer skills, including email, scheduling systems, and data entry.
• Ability to work professionally with patients, therapists, physicians, and insurance companies.
• Fluent in English and Spanish,

Pay: $18.00 - $24.00 per hour

Work Location: In person