Front Desk Receptionist

Job Summary
We are seeking a professional and organized Front Desk Staff member to serve as the first point of contact for our office. The ideal candidate will possess excellent communication skills, strong organizational abilities, and proficiency with office management tools. This role involves managing multi-line phone systems, providing exceptional customer service, and supporting administrative functions to ensure smooth daily operations. Prior office or clerical experience, along with familiarity with software such as Microsoft Office, and Helathcare Insurace are highly desirable. Bilingual skills are a plus to effectively serve diverse clients and team members.

Responsibilities

• Greet patients and assist with check-in.
• Register patients and update their information in the EMR system.
• Verify patient identification, insurance, and contact information.
• Obtain required registration forms and signatures.
• Scan and upload patient documents into the medical record.
• Notify nurses and providers when patients arrive.
• Answer phone calls and assist patients and visitors.
• Communicate with the billing department regarding insurance and registration issues.
• Assist with patient discharge and transfer paperwork.
• Maintain patient confidentiality and follow HIPAA regulations.
• Keep the registration area clean and organized.
• Complete daily registration reports and communicate pending tasks to the next shift.

Qualifications

• Proven experience in office management, clerical work, or administrative support
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent phone etiquette and customer service skills
• Ability to multitask efficiently in a fast-paced environment
• Bilingual abilities are a plus to enhance communication with diverse clients and staff
• Strong organizational skills with attention to detail and accuracy in data entry and proofreading
• Ability to manage time effectively and prioritize tasks accordingly
• Previous experience as a receptionist, dental or medical receptionist, or personal assistant is advantageous

This position offers an opportunity to be an integral part of our team by providing outstanding front desk support while developing valuable office management skills.

Pay: $20.05 - $23.00 per hour

Work Location: In person