Front Desk Receptionist

About Us:
We are a friendly, patient-focused dental practice committed to providing excellent care in a welcoming environment. Our team is growing, and we’re looking for a reliable, personable, and organized Front Desk Receptionist to be the first point of contact for our patients. Bilingual - Russian and English speaking.

Key Responsibilities:

• Patient Greeting & Check-In: Warmly welcome patients as they arrive, verify their information, and assist with any necessary paperwork.
• Appointment Scheduling: Manage patient appointments, including booking, rescheduling, and confirming visits, while optimizing the schedule for maximum efficiency.
• Insurance Verification & Billing: Verify insurance coverage, explain benefits to patients, and process payments, including co-pays and any other billing inquiries.
• Patient Records Management: Maintain accurate and up-to-date patient records, ensuring all medical histories, treatments, and billing information are current.
• Communication: Answer phone calls, respond to patient inquiries, and relay important messages to dental staff as needed.
• Treatment Coordination: Work closely with dental assistants and hygienists to ensure proper patient flow and that necessary materials and treatments are prepared.
• Patient Education: Provide patients with information about upcoming appointments, dental treatments, and office policies.
• Administrative Support: Handle daily office duties such as filing, organizing patient documents, and managing office supplies.

Qualifications:

• Experience: Previous experience in a dental or healthcare office preferred but not required. Customer service or administrative experience is a plus.
• Skills:
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable using office software and dental management systems -Dentrix
• Knowledge: Familiarity with dental terminology, insurance processing, and billing practices is a plus but not required.
• Personality: Friendly, professional, and customer-oriented. Must be empathetic and patient, as some patients may feel anxious about dental visits.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Work Location: In person