Front Desk Receptionist

Position Summary

We are seeking a professional, friendly, and highly organized Medical Office Front Desk Receptionist to join our growing medical practice. The Front Desk Receptionist serves as the first point of contact for patients and visitors, creating a welcoming environment while ensuring efficient daily office operations. The ideal candidate will possess exceptional customer service skills, strong attention to detail, and previous experience working in a medical office.

Essential Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Check patients in and out while verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collect copays, deductibles, balances, and process patient payments.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Scan, upload, and maintain accurate patient documentation within the electronic medical record (EMR).
• Coordinate patient flow to minimize wait times.
• Communicate effectively with physicians, clinical staff, and administrative personnel.
• Respond to patient questions and resolve concerns with professionalism.
• Process incoming faxes, referrals, and medical records requests.
• Maintain a clean, organized, and welcoming reception area.
• Perform additional administrative duties as assigned.

QualificationsRequired

• High school diploma or GED.
• Minimum of 2 years of front office experience in a medical practice.
• Experience with electronic medical records (EMR) systems.
• Knowledge of medical insurance, copays, referrals, and prior authorizations.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

Preferred

• Previous experience in an orthopedic, spine, surgical, or specialty medical practice.
• Bilingual in English and Spanish.
• Familiarity with medical terminology.

Skills & Competencies

• Exceptional customer service
• Strong interpersonal skills
• Attention to detail
• Time management
• Problem-solving abilities
• Professional phone etiquette
• Accuracy in data entry
• Dependability and punctuality
• Ability to maintain confidentiality

Work Schedule

• Monday – Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 12:00 PM

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 20 pounds.
• Frequent use of computers, phones, and office equipment.

Benefits

• Competitive salary based on experience
• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Professional development opportunities

Why Join Our Team?

We are committed to providing exceptional patient care in a welcoming, compassionate environment. If you enjoy helping others, thrive in a fast-paced medical office, and want to be part of a collaborative team dedicated to excellence, we encourage you to apply.

Pay: $16.00 - $18.00 per hour

Work Location: In person