Front Desk Receptionist

We are an optometry office seeking a friendly and organized Front Desk Receptionist to join our team. This role is crucial in providing exceptional customer support and ensuring smooth daily operations at the front desk. The ideal candidate will be the first point of contact for our patients, managing appointments, performing insurance verification, checking in patients, and assisting with various administrative tasks. A warm, professional demeanor and strong communication skills are essential for success in this position. Eye care experience is a plus.

Education and Experience

• High school diploma or equivalent
• Two years' minimum experience in customer service

Essential Skills and Abilities

• Excellent organizational skills with attention to detail to maintain accurate records
• Ability to work collaboratively within a team while also being self-motivated
• Strong reliability and a track record of punctuality
• Proficiency with typing, Microsoft Office, and general computer skills
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Strong multitasking and time-management skills, with the ability to prioritize tasks
• Experience as a receptionist in an optometry office is a plus but not required

Essential Functions and Responsibilities

• Greet patients and visitors professionally, ensuring a positive first impression of the practice
• Schedule and confirm appointments, managing the calendar effectively to optimize patient flow
• Perform clerical duties such as scanning and data entry
• Collect accurate demographics and insurance eligibility information
• Register new and established patients according to expected workflows
• Capture and update insurance information in the patient's record
• Complete enrollment and necessary forms for financial programs
• Complete necessary clinical forms required for patient visits
• Ensure forms and insurance cards/eligibility are scanned and indexed appropriately and in a timely manner
• Ensure confidentiality and compliance with company policies regarding sensitive information

Sensory and Motor Requirements

• Extensive use of computers
• Ability to hear and speak clearly
• Ability to move freely about offices and practice locations
• Ability to sit for extended periods of time
• Ability to multi-task in a busy environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Pay range is $19-$22