Front Desk Receptionist

Front Desk Receptionist / Administrative Assistant – Level I

Northwest Neurobehavioral Health (NNH) is looking for a friendly, dependable, and compassionate Front Desk Receptionist / Administrative Assistant to join our team!

If you enjoy working with people, staying organized, and being part of a team where your work directly impacts the patient experience, this could be a great fit. Our front desk is an important part of keeping the clinic running smoothly, and we are looking for someone who is professional, positive, patient, and comfortable juggling multiple tasks throughout the day.

Bilingual applicants are encouraged to apply!

Position Details

• Job Type: Full-time
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Pay: $12.00–$15.00 per hour
• Benefits: No medical benefits offered
• Location: Northwest Neurobehavioral Health

What You'll Do

As a Front Desk Receptionist, you will be one of the first points of contact for our patients and will provide administrative support to our clinicians and administrative team.

Responsibilities include:

• Greet patients and provide a friendly, professional check-in experience
• Check patients in and collect copays, balances, and other patient payments
• Collect and organize new patient and intake paperwork
• Answer incoming phone calls and respond to voicemails
• Assist with scheduling and appointment coordination
• Communicate with patients, clinicians, physician offices, and insurance companies
• Receive, sort, distribute, and send mail
• Scan and upload documents into electronic medical records
• Prepare new patient packets
• Fax reports, CDAs, summaries of results, wellness assessment forms, and other clinical documents to primary care providers and other appropriate recipients
• Maintain a clean, organized, and welcoming lobby and front-desk area
• Assist other administrative staff with various tasks and projects as needed

What We're Looking For

The ideal candidate will be:

• Friendly, approachable, and compassionate
• Professional and dependable
• Comfortable interacting with patients and clinicians in person and by phone
• Able to communicate clearly and professionally with patients, medical offices, insurance companies, and coworkers
• Comfortable handling sensitive or difficult situations with patience and professionalism
• Organized and detail-oriented
• Able to multitask and prioritize responsibilities in a busy office environment
• Flexible and willing to assist wherever needed
• Comfortable learning new computer programs and electronic medical record systems

Preferred Skills & Experience

• Previous experience in a medical office, behavioral health, healthcare, or customer service setting is helpful but not required
• Basic understanding of health insurance terminology, including copays, coinsurance, deductibles, and patient responsibility
• Basic computer and office skills, including typing, scanning, faxing, filing, and electronic medical records. Knowledge of Best Notes and Collaborate MD a plus
• Medical receptionist or front desk experience is a plus
• Bilingual skills are a plus

Why Join NNH?

At Northwest Neurobehavioral Health, you will work alongside a multidisciplinary team of providers and administrative staff who care about the patients we serve. We value professionalism, teamwork, compassion, and creating a welcoming environment for both our patients and our employees.

If you are someone who enjoys helping people, stays calm when things get busy, and takes pride in keeping things organized, we'd love to hear from you!

Applicants must successfully pass a mandatory criminal background check.

Pay: $12.00 - $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Application Question(s):

• Must be able to pass a background check.

Work Location: In person