Front Desk Receptionist

Front Desk Receptionist Job Summary

Walnut Springs Family Health is seeking a friendly, professional, and dependable Front Desk Receptionist to join our growing healthcare team. The ideal candidate will be the first point of contact for our patients and visitors, creating a welcoming and positive experience while ensuring efficient front office operations.

This position requires excellent customer service skills, strong multitasking abilities, and the capability to work independently in a fast-paced medical office environment. Candidates must be reliable, adaptable, and willing to travel to other clinic locations as needed. Experience with eClinicalWorks (eCW)(EMR). Spanish-speaking applicants are strongly encouraged to apply.

Responsibilities

• Greet patients, visitors, and vendors in a professional and courteous manner.
• Answer and manage multi-line phone systems using proper phone etiquette.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out accurately and efficiently.
• Verify insurance information and update patient demographics.
• Obtain and update HIPAA forms, consent forms, and other required patient documentation.
• Collect copays, balances, and process payments.
• Maintain accurate patient records within eClinicalWorks (eCW) EMR.
• Assist patients with portal access and general office inquiries.
• Coordinate communication between providers, nursing staff, and patients.
• Handle incoming and outgoing mail, faxes, and electronic correspondence.
• Perform data entry, filing, scanning, and other clerical duties.
• Maintain a clean, organized, and professional reception area.
• Assist with office projects and administrative tasks as assigned.
• Travel to other clinic locations when needed to support office operations.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred but not required.
• Experience with eClinicalWorks (eCW) EMR preferred.
• Spanish speaking preferred.
• Strong computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Ability to multitask efficiently while maintaining attention to detail.
• Strong organizational and time-management skills.
• Ability to think independently, use good judgment, and problem-solve effectively.
• Dependable, punctual, and reliable attendance.
• Positive attitude with a commitment to excellent customer service.
• Ability to work well both independently and as part of a team.
• Willingness and reliable transportation to travel between clinic locations as needed.

Desired Qualities

• Friendly and compassionate personality.
• Strong work ethic and professionalism.
• Ability to remain calm and organized in a busy healthcare environment.
• Quick learner who can adapt to changing priorities.
• Self-motivated and capable of taking initiative without constant supervision.

Join our team and help provide exceptional care and service to our patients while contributing to a positive and supportive workplace environment.

Work Location: In person