Front Desk Receptionist

WE’RE HIRING | FRONT DESK RECEPTIONIST

Saint James on Venice Hotel – Morningside, Durban

Saint James on Venice is entering an exciting new chapter.

With a major transformation of our hotel planned over the coming months, we are looking for an exceptional Front Desk Receptionist to join our team and become one of the key faces of the Saint James experience.

We are looking for someone who is professional, well-spoken, warm, reliable and genuinely passionate about hospitality. You will often be the first and last person our guests interact with, so exceptional service and presentation are essential.

Key responsibilities include:

• Welcoming guests and managing check-ins and check-outs
• Handling reservations, enquiries, calls and guest requests
• Communicating professionally with guests via telephone, email and booking platforms
• Coordinating with housekeeping and management to ensure rooms are guest-ready
• Assisting with guest concerns and resolving issues professionally
• Maintaining an organised and welcoming reception area
• Supporting the hotel team with day-to-day front-office operations
• Helping us deliver an increasingly elevated guest experience as Saint James undergoes its transformation

The ideal candidate:

• Has previous hotel, guesthouse or hospitality experience
• Is confident, friendly and exceptionally well-presented
• Has excellent written and verbal communication skills
• Is comfortable using computers and online booking systems
• Is punctual, dependable and able to work responsibly without constant supervision
• Can remain calm and professional when dealing with difficult situations
• Has strong attention to detail
• Is available to work shifts, weekends and public holidays when required
• Takes pride in providing outstanding customer service

Experience with Booking.com, Expedia, NightsBridge or similar hospitality systemswould be an advantage.

We are not simply looking for someone to sit behind a reception desk. We are looking for someone who wants to grow with Saint James on Venice as we reposition and elevate the property over the coming months.

If you believe you have the personality, professionalism and hospitality mindset to represent Saint James, we would love to hear from you.

To apply:
Please send your CV together with a recent photograph and a short introduction telling us about yourself and your hospitality experience.

Position: Front Desk Receptionist
Location: Saint James on Venice, Morningside, Durban
Start: As soon as possible

Pay: R7 500,00 - R15 871,42 per month

Work Location: In person