Front Desk Receptionist

Department: Front Office / Administration
Job Location: Sun Hospital, Dhenkanal, Odisha
Employment Type: Full-Time
Reports To: Front Office Manager / Hospital Administrator

Job Summary

We are looking for a courteous, professional, and responsible Front Office Staff member to be the first point of contact for patients and their attendants at Sun Hospital, Dhenkanal.

The candidate will be responsible for welcoming patients, handling registration and appointments, providing information, coordinating with hospital departments, managing front-desk documentation, and ensuring a smooth and positive patient experience.

Key Responsibilities

• Welcome and assist patients, attendants, visitors, and doctors in a polite and professional manner.
• Register new and returning patients accurately in the hospital system/register.
• Handle OPD registration, appointment scheduling, and patient enquiries.
• Provide information regarding doctors, departments, consultation timings, investigations, admission procedures, and hospital services.
• Guide patients and attendants to the appropriate departments, counters, wards, laboratories, pharmacy, billing, etc.
• Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other hospital departments as required.
• Handle incoming and outgoing telephone calls and transfer calls to the appropriate department/person.
• Maintain patient records, registration documents, appointment records, and other front-office documentation accurately.
• Assist with admission and discharge-related front-office formalities when required.
• Coordinate with the billing/cash counter regarding patient services and payments.
• Maintain confidentiality of patient information and hospital records.
• Handle patient/attendant queries and complaints courteously and escalate issues to the appropriate senior authority when necessary.
• Ensure the reception/front-desk area is clean, organized, and professional.
• Maintain proper communication and coordination during emergencies or high patient-volume periods.
• Follow hospital policies, procedures, infection-control requirements, and patient-safety protocols.
• Perform other front-office and administrative duties assigned by the hospital management.

Required Qualifications

• Minimum 12th pass; graduate candidates will be preferred.
• Candidates with a diploma/certificate in Hospital Administration, Front Office Management, or a related field will be preferred.
• Previous experience in a hospital, clinic, nursing home, diagnostic centre, or healthcare front office is desirable.
• Freshers with good communication and interpersonal skills may also be considered.

Required Skills

• Good verbal and written communication skills.
• Polite, patient, and empathetic approach toward patients and attendants.
• Basic computer knowledge, including MS Office and data entry.
• Ability to maintain accurate records and handle documentation.
• Good telephone etiquette.
• Ability to multitask and work effectively in a busy hospital environment.
• Professional appearance and positive attitude.
• Ability to work as part of a multidisciplinary hospital team.
• Knowledge of Odia and Hindi will be an advantage; basic English communication is desirable.

Preferred Experience

• 0–2 years for entry-level positions.
• Candidates with relevant hospital front-office experience will be given preference.

Working Requirements

• Willingness to work in rotational shifts, including weekends/holidays when required.
• Ability to remain calm and courteous during busy periods and emergency situations.
• Punctuality, discipline, and adherence to hospital rules are essential.

Key Performance Areas (KPIs)

• Accuracy of patient registration and documentation.
• Timely and efficient appointment handling.
• Patient/attendant service and communication.
• Coordination with hospital departments.
• Telephone and enquiry management.
• Compliance with hospital policies and confidentiality requirements.
• Overall efficiency and professionalism at the front desk.

Personal Attributes

The ideal candidate should be:

• Courteous and approachable
• Patient-focused
• Responsible and punctual
• Well-organized
• Honest and trustworthy
• Good at communication and coordination
• Comfortable working under pressure
• Professional in appearance and conduct

Salary: As per qualification and experience.
Joining: Immediate/Negotiable.

How to Apply: 8260323453

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person