Front Desk Receptionist

We are seeking a kind, professional, and motivated front desk receptionist to join our busy acupuncture practice. Our mission is to provide holistic healthcare to as many people as possible, and this role is perfect for someone who thrives in a fast-paced, patient-centered environment.

We are a close-knit, collaborative team that values kindness, communication, and supporting one another. As our practice continues to grow, we’re excited to invest in someone who wants to grow with us and serve as a long-term part of our team.

Schedule

• Weekday availability required between 8:30 AM – 4:30 PM
• Occasional evening and weekend availability is a bonus
• 40 hours per week

Compensation

• Starting at $20/hour

Benefits

• Flexible paid time off
• Paid sick days
• As a small business, we are unfortunately unable to sponsor health insurance for our employees

What You’ll Do

This is a dynamic role where you’ll be balancing phones, patient check-ins, scheduling, and communication while maintaining a calm, welcoming presence.

Responsibilities include:

• Greeting patients and creating a warm, peaceful first impression
• Managing phone calls, emails, and scheduling across multiple providers and locations
• Collecting and organizing patient information accurately
• Assisting with insurance-related questions (training provided)
• Processing payments and maintaining electronic health records
• Supporting practitioners by helping keep treatment rooms and common areas clean and organized
• Contributing to a smooth, collaborative workflow across the team

What We’re Looking For

• Strong multitasking skills with a calm, professional demeanor
• Tech-savvy and comfortable learning new systems and software
• Quick learner, especially with health insurance concepts
• Excellent communication skills (phone, in-person, email, text)
• Detail-oriented and highly organized
• Team player who collaborates well with others
• Strong problem-solving skills and ability to work independently when needed
• Commitment to patient privacy and HIPAA compliance
• Willingness to assist with light cleaning and maintaining a peaceful clinic environment

This Role is a Great Fit if you:

• Are looking for a full-time, high-impact role in a healthcare setting
• Enjoy building relationships with patients and being a consistent, welcoming presence
• Are excited to learn medical administration and insurance processes
• Thrive in a team-oriented environment
• Appreciate holistic health and wellness

Qualifications

• Experience in a medical office or HIPAA-compliant environment required
• Experience working with health insurance strongly preferred
• Associate’s or Bachelor’s degree preferred

How to Apply

Step 1: Complete our interest form:
https://docs.google.com/forms/d/e/1FAIpQLSdnpJJGXiczmPKFlTA2EgJWz1Fbcs5jiKOk\_nDs25Bskeljdg/viewform

Step 2: Email Kristin, Practice Manager, at [email protected] with your resume and a brief introduction.

Only applicants who complete both steps will be considered.

Please note: To protect patient privacy and maintain professional boundaries, we are unable to consider applications from current patients of the clinic.

Hiring Process

• Step 1: Brief Zoom interview
• Step 2: In-person shadow shift

This process allows both you and our team to ensure the role is a strong mutual fit.

Target Start Date: Mid October

Pay: From $20.00 per hour

Education:

• Associate (Preferred)

Experience:

• Medical administrative support: 1 year (Preferred)

Ability to Commute:

• Glastonbury, CT 06033 (Required)

Work Location: In person